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Outbound Service Advisor (Call Centre)

 £14,664 - £15,600 per annum: with uncapped but typically £200 a month bonus once up and running
(From the 1st April 2018, this will increase to £16,286 with the rise of minimum wage)

Stapleford

Our client is seeking a focused, enthusiastic and sales driven individual to join their Customer Service Team, supporting their outbound telephone service in bookings and reminders. THERE IS NO COLD CALLING IN THIS ROLE!

An immediate start is desirable. The successful candidate must be able to work 40 hours per week between 9am to 7pm Monday to Friday following 2 shifts, either 9am - 6pm or 10am - 7pm on a weekly rotation.

Key Responsibilities:

  • Proactively contact customers with the aim to book service appointments
  • Upselling at every opportunity
  • Providing a high level of customer care
  • Work towards targets
  • Liaising with colleagues from different branches tor resolve queries, complaints and gain information
  • Follow processes and protocols

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Customer Service experience (from any industry / background)
  • Good standard of education
  • Target driven and sales orientated
  • Ability to work well within a team as well as on their own initiative
  • Attention to detail
  • Confident and professional telephone manner
  • Resilient, calm in high pressured situations
  • Customer focused, willingness to go the extra mile
  • The drive to succeed
  • Bright, personable, positive and friendly!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Fleet)

Location: West Meadows Industrial Estate, Derby

Hours: 8am - 5pm but flexible (8.30am - 5pm or 8am - 4.30pm)

Salary: £9.23 per hour

Start: Friday 1st September 2017

Duration: 6-8 weeks Temping but potential to go Permanent (20k Permanent salary)

Job Purpose:

You will be responsible for the administrative support of a very busy Fleet department

Responsible for:

  • Book vehicles onto in house system when consignment notes received
  • Check work is complete on vehicles with workshop & arranges valeting & books deliveries.
  • Order driver’s packs/plates from VGroup/Unique - online ordering of plates/mats/driver accessories
  • Book demo deliveries using our online MTD booking service & liaise with logistical companies, issues loan agreements.
  • Make up delivery paperwork & hand cars over to delivery drivers on mornings.
  • Print off Invoices (they will already be set up), emails Invoice/AFRL/delivery paperwork to customers/finance houses.
  • Customer vehicle order status updates daily
  • Day to day email & telephone enquiries
  • Audit deal files prior to filing away to comply with JLR Audit requirements - prior to management final checks.
  • General filing

Person specification:

  • You must be well presented and articulate
  • You will have confident communication skills
  • Strong and competent I.T skills
  • Reliable and trustworthy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Accounts Assistant

PURPOSE OF ROLE

A great opportunity to join a thriving business, with a young and vibrant culture.

DUTIES & RESPONSIBILITIES

  • The daily reconciliation of the client bank accounts, including balancing the bank balances to the Landlord balances and to various source data reports.
  • Ensuring client receipts are processed daily and allocated timely and accurately to the ledger system.
  • Ensuring all unallocated cash reports are prepared and cleared in a timely and accurate manner.
  • Ensuring that all payments to landlords and suppliers are made within agreed SLA’s
  • Supporting the Finance Team Leader with month end processes, statement generation and month end shut down.
  • Respond to all queries in a positive and timely manner whilst adhering to the escalation policy at all times, utilising every opportunity to blow our customers socks off!

KNOWLEDGE & QUALIFICATIONS

  • Basic understanding of Microsoft Office programmes
  • Good standard of numeracy and literacy skills
  • Managing multiple strands of activities
  • Working to tight deadlines
  • Responding to queries and simple problem solving
  • Good communication skills both written and verbal
  • Time management and prioritisation
  • Attention to detail
  • Excellent organisation skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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