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Client Service Assistant

Our client, an independently owned business pride themselves on ensuring al customers receive exceptional service are looking to grow their team.

The Client Services Team is very much at the heart of the organisation and they are keen to recruit to further and compliment that team! 

The ideal candidate will come from a strong customer focus background, have worked in an office with
experience in B2B communications and enjoys connecting with people and thrives in a fast paced
environment - no two days are the same!

  • Sandiacre, Nottingham 
  • £20,000 - £25,000 per annum
  • Office based, however hybrid working offered on completion of training

The role...

  • Work with the technical team to ensure smooth transitions for consultancy and projects
  • Produce accurate reporting for KPI metrics
  • Monitor and respond to all ad hoc queries, both internal and external
  • Ensure communication is maintained at all times with the customer through the end-to-end
  • process
  • Build strong relationships with our customers
  • Work with the sales team for Managed Service Schedule updates, renewals and creation
  • Process invoices and credit notes and any necessary purchase orders
  • Use the relevant systems and processes to provide support and input into customer project plans

More about what you need ....

  • Strong customer focus with excellent communication skills, empathy and influencing skills, with theability to display understanding of the customer journey
  • Drive customer focus, service excellence and ultimately the customers’ satisfaction
  • Ability to take personal responsibility and ownership of identifying problems and risks and drives to resolution
  • Highly organised with the ability to self-plan and deliver on time and with quality for internal
  • stakeholders
  • Ability to work under pressure
  • Highly adaptable and flexible. Able to read and adjust quickly to new situations and fast changing
  • priorities, both internally and externally
  • Ability to articulate complex issues clearly and concisely, both written and verbally, adapting to the audience as required
  • Ability to handle conflict, undertake negotiation and manage resolution
  • Ensure that positive client outcomes are at the centre of decision making

 

Accounts Assistant

Our client is seeking to appoint an experienced Accounts Assistant to hit the ground running as part of their small team!

You will have varied experience and the ability to work independently with minimal supervision, however also be happy to get stuck in within other areas of the accounts function of the business. This role has particular focus around Credit Control and Purchase Ledger. 

  • Long Eaton, Office Based
  • Flexi start: 9.30 - 5 OR 8-4
  • £22,000 - £25,000 per annum, DOE
  • Parking
  • Ideal start date: ASAP

Responsibilities:

  • Assisting with Sales Ledger
  • Credit Control
  • Invoice processing
  • Reconciliations
  • Assisting with monthly reporting

Experience Required:

  • You MUST possess experience in a similar role!
  • Self-starter with the ability to work accurately, unsupervised

Purchase Ledger

Purchase Ledger

£24,000 - £26,000 per annum

Stapleford, Full time

 

Key responsibilities:

  • Taking ownership of the Purchase ledger, ensuring that any issues are progressed/escalated appropriately and resolved in a timely fashion
  • Coordinate monthly external supplier Bacs payment run (100 payments per month)
  • Coordinate individual foreign currency payments
  • Reconciling monthly intercompany accounts, and preparing external audit annually
  • Closing loops with suppliers, e.g. requesting Proof of Delivery, following up credit notes, reconciling external supplier statements
  • Ensuring complete and paid invoices are scanned to supplier accounts on the ERP system
  • Identifying and implementing process improvements
  • Contributing to the customer service side of the business by answering incoming telephone calls as part of our brilliant reception team

 Experience: 

  • You have a profound knowledge of accounting with specific purchase ledger experience
  • You have growth mentality; you are eager to learn and challenge the status quo
  • You are punctual, reliable, and honest, with a positive outlook
  • You are an exceptional communicator and relationship builder
  • You pride yourself in accuracy and attention to detail
  • You are a solutions based thinker

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