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Mortgage Resolutions Officer

£19,000 - £22,000 per annum
Derby

Our client is seeking a professional and articulate individual to efficiently problem solve and handle complaints.

Key Responsibilities:

  • Acknowledge, deal with and log all incoming complaints
  • Identify complaints to be handled first hand or through third parties
  • Liaise with firms and advisers to obtain client files and case reports and notify the with the outcome
  • Investigate and resolve complaints in accordance with resolution procedures and regulations
  • Ensure outstanding customer service at all times
  • Identify and escalate systemic issues where necessary
  • Maintain spreadsheets and audit trails
  • Provide recommendations for the resolution of the complaint and draft any response
  • Liaise with other departments providing them with guidance on procedures, interpretation of regulations and company policy in respect of complaints and the individual outcomes.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • CeMap qualified
  • Previous experience in complaints is desirable
  • A methodical, logical approach to problem solving
  • Excellent and professional communication - both written and verbal
  • Good knowledge of Word, Excel and Outlook
  • Ability to work to targets and deadlines and prioritise workloads
  • Dynamic, solution oriented approach
  • Self-motivated, enthusiastic with a positive "can-do" attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further.

Mortgage Quality Assessor (CeMap qualified)

£20,500 per annum, Derby (Home working may be considered for the right candidate)

This is an exciting opportunity to join a team who are integral to protecting our business against risk as well as providing an important support function to Advisers, Business Owners and the Field Compliance Team. You should be able to effectively prioritise a busy case load and be clear and consistent when dealing with all internal & external stakeholders.

The successful candidate will hold full CeMap or equivalent and will have an excellent understanding of the current mortgage & protection market.

Key Responsibilities:

  • Conducting Advice Quality Reviews - assessing advice documentation, providing feedback to individuals & Business Owners
  • Ensure that any remedial actions are completed within required timescales
  • Contribute to management information on advice quality outputs and issues
  • Help to identify trends and support Board discussion on risk management
  • Provide a second line of support to Advisers, Business Owners & Field Compliance Managers on process & policy queries
  • Support business change through input into system & process changes that affect Compliance
  • Maintain database, maintaining audit trails and producing MI

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Relevant industry experience is essential
  • CeMap or equivalent qualification holder
  • An excellent understanding of the current mortgage & protection market.
  • Works well autonomously as well as part of a team
  • Self-motivated with a positive, 'can-do’ attitude
  • Excellent communication skills
  • Ability to work to deadlines and prioritise workload
  • Maintain quality advice at all times
  • A methodical, logical approach with a keen eye for detail
  • IT skills and experience including Word, Excel, Outlook

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Fleet)

Location: West Meadows Industrial Estate, Derby

Hours: 8am - 5pm but flexible (8.30am - 5pm or 8am - 4.30pm)

Salary: £9.23 per hour

Start: Friday 1st September 2017

Duration: 6-8 weeks Temping but potential to go Permanent (20k Permanent salary)

Job Purpose:

You will be responsible for the administrative support of a very busy Fleet department

Responsible for:

  • Book vehicles onto in house system when consignment notes received
  • Check work is complete on vehicles with workshop & arranges valeting & books deliveries.
  • Order driver’s packs/plates from VGroup/Unique - online ordering of plates/mats/driver accessories
  • Book demo deliveries using our online MTD booking service & liaise with logistical companies, issues loan agreements.
  • Make up delivery paperwork & hand cars over to delivery drivers on mornings.
  • Print off Invoices (they will already be set up), emails Invoice/AFRL/delivery paperwork to customers/finance houses.
  • Customer vehicle order status updates daily
  • Day to day email & telephone enquiries
  • Audit deal files prior to filing away to comply with JLR Audit requirements - prior to management final checks.
  • General filing

Person specification:

  • You must be well presented and articulate
  • You will have confident communication skills
  • Strong and competent I.T skills
  • Reliable and trustworthy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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