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Customer Service Advisor

Job Title: Customer Service Advisor

Location: NG2 Business Park, Nottingham

Hours: Full time Monday – Friday, 9am – 5pm

Salary: £8.00 per hour

Start: ASAP

Duration: 6 weeks  

 

We are currently recruiting for 3 Customer Service Advisors for our client based on the NG2 Business Park to help with a specific project.

Key Responsibilities

  • Deal directly with customers either by telephone or electronically
  • Answer the telephone in a timely manner
  • Take and input orders accurately providing all necessary stock, delivery and product information about the customer’s account
  • Respond promptly to customer enquires; this could be via email, on the phone or returning voice mails
  • Communicate and coordinate with internal departments
  • Go above and beyond the customers’ expectations to resolve any issues in a timely manner

Skills, Attributes & Experience

  • Previous experience is NOT essential
  • Be able to stay calm and not become impatient with customer
  • Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well
  • Excellent listening skills
  • Be adaptable and be able to take initiative
  • Excellent communication skills, including a clear, confident speaking voice
  • Ability to build a rapport with customers

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.


Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

HR Office Manager (Part Time)

Our client, a Nottingham City Centre law firm, are looking for a Human Resources Office Manager to join their established team of 38.

Working hours: MON - FRI Preferably 9am - 1pm (this is negotiable - there is also scope for this to be 16 hours instead of 20)

Duties include:

  • Human Resources
  • Line-management and supervision of 4 administration staff, inc. appraisals
  • keeping up to date with employment law issues, updating policies & procedures
  • Interviewing for staff posts and induction of all new staff
  • Meeting with staff on work/personal issues
  • Attendance & absence management, co-ordinating and advising on grievances/staff issues
  • Coaching and mentoring line managers in regards to dealing with staff issues
  • Overseeing correct payment of premiums for pension & medical arrangements (with accounts dept)
  • Annual issue of P11D forms & letters to all staff
  • Attending seminars & Nottingham Law Society practice managers meetings
  • Booking CPD courses for fee-earners & maintaining training records
  • Training on office policies e.g. ensuring money laundering training carried out by ML Officer
  • Co-ordination of leave requests and entry onto, and monitoring of, holiday database
  • Entry of sick forms onto, and monitoring of, sickness database
  • IT
  • Contact and actions with Intalect (co-ordinating actions with the office IT Administrator)
  • Managing software and equipment updates
  • General Administration
  • Upkeep of Business Continuity Plan, incorporating IT Disaster Plan
  • Keeping up to date with Copyright Licensing & Data Protection responsibilities
  • Office policy and procedure writing, issue & update
  • Adhoc projects & administrative support for the Directors
  • Purchase of office equipment, supplies and H&S and maintenance peripherals
  • Production and upkeep of client complaints file
  • Arranging advertising & editorials when necessary
  • Organisation and co-ordination of temp/holiday cover
  • Health & Safety
  • Quarterly H&S meetings, issuing minutes for Directors meetings
  • Working to Annual H&S Schedule on weekly, monthly etc. basis
  • Manual handling, VDU & workstation assessments
  • Ensuring up to date training of first-aiders and fire marshals (off-site)
  • Working with lift company regarding on-going safety & maintenance issues
  • Updating H&S Policy, re-issuing when changes made, re-issuing on annual basis
  • Keep up to date with H&S legislation making changes & updates where necessary
  • Revisiting annual risk assessments and forwarding to relevant staff for completion
  • Ensuring the firm is adhering to DDA (Disability Discrimination Act) requirements
  • Updating fire risk assessment for each site (live document)
  • Circulation and marking of fire questionnaires bi-annually for training
  • Conducting 6-monthly fire drills for VS
  • Building Maintenance
  • Co-ordinating repairs and renewals-property maintenance for both sites - utilities, alarms, fire, decorating & cleaning

The successful candidate will have good knowledge of ACAS processes, knowledge of GTDRand CIPD Level 5 (CIPD isn't essential if you have HR experience)

Charity Business Development Manager (FTC 1 Year)

Salary: £28,000 - 31,000 per annum
Contract: One year with opportunity to extend subject to satisfactory performance

Hours: 37 hours per week, normally Monday to Friday but with occasional evening and weekend work

Our client is looking for a self-motivated, fast-thinking individual with great initiative and leadership skills to join their Senior Management Team!

Responsibilities:

  • Forge long-term, strong and productive relationships with key potential partners in senior levels of healthcare, policing, statutory services, third sector organisations, programme referral partners and other commissioners.
  • Work with the Services Development Manager to identify funding opportunities and develop fundraising bids.
  • Manage the work of the Marketing Officer to deliver the overall objectives of the business development function.
  • Facilitate workshops, presentations, engagement and fundraising/networking opportunities.
  • Design and produce high-quality written information for public viewing.
  • Work with the Finance function to develop accurate costings for new projects.
  • Develop and implement marketing and communications plan.
  • Manage the ongoing business development research and intelligence gathering process.

Knowledge & Experience:

  • Show a successful track record of securing new business opportunities and development of strong relationships with key stakeholders.
  • Able to establish and implement high-quality programme development strategies, processes and procedures.
  • Successfully engage with a wide range of programme partners and stakeholders.
  • Research and analyse data for plan development.
  • Able to deliver compelling presentations to a variety of audiences.
  • Experience working alongside Local Authorities and Commissioners and Third Sectors is desirable but not essential.
  • Have significant knowledge of business development processes.
  • Understanding of the commissioning and funding environment in which charities operate.
  • Understanding of financial planning and budgets.

Skills:

  • Excellent written and verbal communication skills to produce appealing reports and persuasive presentations to a very high standard.
  • Strong research and analysis skills using complex data.
  • Ability to engage and persuade a wide range of people.
  • Strong numeracy and literacy skills.
  • Attention to detail.
  • Efficient use of Email programmes and MS Office including Word, Excel and Powerpoint.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Graduate)

 Are you Graduate seeking temporary work whilst you await that first step on to your career ladder!

Job Title: Administrator

Location: Various locations around Nottingham and Pride Park

Hours: Various shifts including weekends

Hourly Rate: £7.50+ per hour

For those of you who have graduated, or if your graduation is creeping up, a lot of you may be posing the question of where to go next…. Well look no further we are here to help! We have various office based Temporary opportunities that could keep you busy whilst looking for the next step on your preferred career path.

We recruit within various disciplines including Sales and Marketing, Logistics and Supply Chain, Accountancy and Finance, Human Resources and PA and Secretarial for companies throughout Nottinghamshire.


Person specification:

  • Excellent computer skills (Microsoft Word, Excel etc)
  • Confident communication skills
  • Flexible and adaptable to meet business needs
  • Self-motivation and the ability to work on own initiative
  • Team player but ability to use own initiative

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Payroll Officer

 Job Title: Payroll Officer

Location: Nottingham City Centre

Hours: Monday – Friday, 9am – 5pm with an hour for lunch

Salary: £11.81 per hour

Start: ASAP


Job purpose

To deliver the monthly payroll cycle for 700 staff to deadlines and in line with legal requirements

Key responsibilities

  • Carry out payroll activities as part of the monthly payroll cycle in relation to Starters, Leavers and Changes
  • Calculating holiday entitlements and payments for starters, leavers and zero hours’ employees
  • Processing payments and deductions through payroll
  • Carry out the auto-enrolment processes
  • Produce monthly reconciliation and costing reports
  • Process employee changes and payments with third party providers e.g. Health cashback, pension, travel schemes
  • Work collaboratively with colleagues to identify process improvements
  • Deliver excellent customer service responding to telephone and email queries
  • Maintain an up to date knowledge of payroll processes and principles as well as changes to legislation.
  • Any other reasonable duties within the remit of this role as required

Skills, Attributes & Experience

  • Experience of carrying out an end to end payroll cycle for a medium to large payroll (preferably in excess of 500 payees)
  • Experience of calculating statutory payments and deductions with the ability to perform manual gross to net calculations if required.
  • Experience of generating and reconciling BACS files and RTI submissions
  • Experience of using a computerised payroll system, preferably integrated with a business or HR system
  • Highly numerate Conscientious with excellent attention to detail
  • Able to follow processes as well as question and challenge as appropriate
  • A flexible approach to work
  • A professional approach with the ability to build relationships with colleagues and customers
  • Able to handle situations and information confidentially and with discretion

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

Are you a recent Science Graduate?

£19,500 per annum, Nottingham City Centre

We have an exciting opportunity for a recent graduate with a scientific degree (human sciences, biology, chemistry, pharmacology etc) or for a science teacher!

Our client is looking for an enthusiastic, passionate and outgoing individual to join their team. You will be responsible for creating and running engaging webinars, developing E-learning material and marking scientific assessments.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • A background and passion in science is essential!
  • Must have a flair for and true interest in education!
  • A Levels in Biology AND Chemistry
  • Science based degree
  • Energetic and positive presence
  • A valuable team member and a willingness to get involved
  • Confident and clear communication
  • Be comfortable in front of the camera!
  • Well organised with good time management

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Trainee Insurance Broker

Are you sales driven, but customer focused? Do you want an industry recognised qualification?
£17,000 per annum
Nottingham City Centre

Our client, Nottingham based Insurance Specialists, are recruiting for a Trainee Insurance Broker.

This is a fantastic opportunity for someone to take their first step into Insurance, with career development and progression within the company being actively promoted and the chance to earn £35,000+ in potential on target earnings! Full training and support is provided every step of the way!

Key Responsibilities:

  • Outbound calling with a view to engage interest from prospective clients
  • Generate leads (both warm and cold)
  • Build your own pipeline of clients and contacts

All sales will be completed by already qualified and experienced closers from within the business who are there to support you through your development process and ensure you are always on target with your earnings, whilst progressing with your development.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Experience working in an FCA regulated environment - desirable but not essential
  • Familiarity with Protection insurance - desirable but not essential
  • Be money motivated
  • Thrive on over achieving targets
  • Excellent communication skills, empathy and negotiation skills
  • Ability to multitask and manage your own workload
  • Ability to make recommendations and improvements to processes and procedures
  • Strong and positive work ethic and attitude
  • Ability to work on your own initiative as well as part of a team

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Secretary

£21,600 per annum
near to NG2 Business Park

Our client is looking for an efficient and organised individual to provide a consistently high standard of secretarial support the Field Management Team to support in the achievement of all key objectives.

Key Responsibilities

  • Diary Management, arranging travel and accommodation
  • Copy and audio typing at a fast speed and high standard
  • Scan documents for upload on to in house database
  • Project support
  • Coordination of workshops, including invites, attendee lists and refreshments
  • Organise and distribute post
  • Ordering of stationery and office supplies
  • Answer incoming calls and welcome visitors
  • Report Facilities related issues in a timely fashion
  • Maintain accurate records of archiving
  • Be involved and contribute at team meetings

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous administrative experience is essential  
  • Able to multi-task, prioritise a heavy workload and work to deadlines
  • Professional and well presented
  • Ensure confidentiality is maintained at all times
  • Flexible and adaptable, a positive ‘can do’ approach
  • Polite and articulate, excellent communication skills – both written and verbal
  • Personable, friendly and a team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Legal Secretary

£18,500 - £22,000 per annum
Nottingham

Our client is seeking a Legal Secretary to provide efficient administrative support to 3 fee earners in the Family Law department of a busy solicitors.

Key Responsibilities:

  • Audio typing
  • Diary management
  • Answering the telephone, responding to queries and directing calls
  • Liaising with courts and other legal professionals
  • Photocopying, scanning and filing (manual and electronic)
  • Prepare and create legal correspondence and documents, reports and presentations
  • Arrange meetings, preparing meeting documents and minute taking

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Experience within a secretarial role is desirable
  • Knowledge and understanding of Family Law
  • Respects confidentiality
  • Ability to work on own initiative and manage a heavy workload
  • Professional and well presented
  • Excellent communicator - both written and verbal
  • IT literate

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Lettings Administrator (Graduate Opportunity)

£16,000 - £19,000 per annum
Nottingham City Centre

Our client is seeking a polished, professional and friendly graduate to join their team as an administrator, performing front-of-house reception duties and administration. Lettings experience is desirable, but not essential. This is a fresh and exciting company with amazing career prospects. The role would be to shadow a current employee who is now moving on to the next step in their career- a truly exciting opportunity for your first step into property!

Hours: Mon - Fri, 9 - 5.30pm with the occaional Saturday during busy periods (Nov, Dec, Feb)

Key Responsibilities

  • Provide a front of house and reception service, answering calls and greeting potential landlords and tennants
  • To obtain referencing reports for applicants from employers, landlords etc
  • To assess and compile a full report on the applicants data and make an informed decision against the companies acceptance criteria
  • Booking viewings for properties
  • Obtain ID and supporting documents for applicants
  • Create tenancy paperwork and contracts
  • Create adverts for online and in-branch display
  • All associated administration

Skills / Attributes / Experience
The ideal candidate should demonstrate the following qualities:

  • 1-2 years+ administration experience is essential
  • Highly organised, enthusiastic and motivated
  • Proficient with use of email, spreadsheets and documents
  • Good telephone manner and presentable at all times
  • To be punctual at all times and be willing to go above and beyond
  • Keen to learn and willing to help!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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