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Customer Service Administrator

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour – rising to £18k when permanent

Start: ASAP – Temp to perm

Responsible for:

  • Handling and directing incoming calls
  • Booking of meetings, organising refreshments, booking accommodation
  • Meet and greet visitors to the offices
  • Production of invoices using bespoke system
  • Despatching of invoices
  • Updating of CRM system
  • Taking payments via card payment system
  • Handling incoming and outgoing mail
  • Monitoring and maintaining stationery supplies
  • Photocopying and collating
  • Handling mailshots
  • Scanning and Filing
  • General office tidiness
  • Other duties as required.

Person specification:

  • Microsoft Excel literate
  • You will have exceptional attention to detail skills
  • Good typing skills
  • You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

 Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £7.50 per hour

Start: ASAP

Duration: Temporary ongoing, with the opportunity for a permanent contract

Responsible for:

  • Answering customer emails
  • Dealing with telephone queries
  • Answering incoming telephone calls
  • Route planning for deliveries
  • Photocopying
  • Filling
  • Faxing
  • Data input

Person specification:

 

  • You will possess a positive, personable character – able to get on with work on your own
  • You will have exceptional customer service and communication skills
  • You will be enjoy working in a fast paced and ever changing environment

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Materials Controller / Forecaster

£22,000 per annum,Colwick
Excellent benefits package including - 23 days, 3% Pension, Life Assurance, Parking & Discounted products

Our client is seeking a confident and efficient Materials Controller to join their Procurement team. Together, you will be responsible for ensuring company stock holdings are within budget and always readily available.

Key Responsibilities:

  • Controlling, building and strengthening supplier relationships to continually improve performance.
  • Report writing and analysis of data to support departmental KPI’s.
  • Forecasting future demand to meet new range and promotional activities.
  • Replenishment and management of stock within agreed stock budgets.
  • Data maintenance and administrative support.
  • Range selection support and renewal activities with suppliers and internal customers.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within procurement / materials control (at least 1 year)
  • Educated to GCSE level (incl. Maths & English)
  • Knowledge and understanding of SAP or an equivalent ERP system
  • Excellent time management and planning ability
  • Confident communicator with an effective telephone manner
  • Can demonstrate full ownership for tasks and errors
  • Strong Excel skills (incl. formulas, macros)
  • Personable, friendly and a team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrative Analyst

£22,000 per annum, Colwick
Excellent benefits package including - 23 days, 3% Pension, Life Assurance, Parking & Discounted products

Our client is looking for someone to join their small yet sociable team as a Trade Administrative Analyst, in a new and very varied role. From creation and management of department reports to quality monitoring and customer based query management you will have the autonomy to shape your ideas into fully working practices. You will be the main point of contact for all reporting, data analysis and development initiatives and vital in the the ongoing development of our customer contact and communication strategy.

Key Responsibilities:

  • Manage and generate specific departmental reporting and data analysis initiatives
  • Manage all price, discount and master data changes via SAP
  • Monitor, analyse and log customer complaints and quality issues
  • Maintain and develop the customer database
  • Log, investigate and resolve all credit queries
  • Update the website with stock reports, component changes and customer communication
  • Data and price changes
  • Finding the best possible solutions to problem solving

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • SAP experience
  • Confident with Excel and in-depth spreadsheet manipulation experience
  • Excellent communication and influencing skills
  • Tenacity and a good with ethic
  • Strong analytical, numeric and data management skills
  • A fast learner, flexible and adaptable to change
  • Ability to work to tight deadlines and handle multiple tasks
  • Fun, energetic with a friendly disposition and a good sense of humour - enjoys a team working environment!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

After Sales Customer Service

£9.15 per hour or £17,842 per annum
Colwick

Our client is seeking a personable individual to provide outstanding customer service to our clients, helping them with any queries they may have after they have placed their order.

Key responsibilities:

  • Dealing with incoming and outbound telephone enquiries from customers in a team environment in line with department KPI’s and individual IPM’s
  • Liaising with Field Sales Advisors and Field Sales Managers to organise Service Calls to customer homes
  • Liaising with various internal departments to investigate and resolve customer order issues through to a satisfactory conclusion
  • Liaising and processing third party repair requests to customer homes
  • Logging and maintaining customer issues through Customer Management Database
  • Negotiating and organising compensation, credit refunds and discounts with the customer
  • Responding to customer emails, faxes and letters in a timely manner

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a Customer Service or retail background is essential (minimum 12 months)
  • Excellent telephone manner with a calm and professional demeanour and with experience of dealing with all types of customer issues/complaints
  • Customer focused, keen to go the extra mile
  • Ability to manage multiple tasks and a heavy workload
  • Strong communication and listening skills
  • IT literate
  • Flexible, decisive and a team player
  • A warm, positive and outgoing individual

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Business Generation Advisor

YOU WILL BE DELIGHTED TO KNOW THIS IS NOT A COLD CALLING ROLE!!

£15,400 per annum, Colwick

Are you working in Hospitality or Retail and looking for a career move into an office environment? Or are you just looking for the next stage of your career? Are you outgoing and motivated to achieve?

Our client is looking for a warm and outgoing individual to join a highly motivated and service driven team, providing excellent customer service to drive interest in product and enhance sales. This will be a mixture of both inbound and outbound calling.

37.5 hours per week within: Mon - Fri 8am - 9pm and Saturday / Sunday 9am - 5pm on a rotating rota

Key Responsibilities:

  • Outbound calling
  • Aim to convert existing and potential new customer interest into appointments for the Sales Advisors
  • Seek out interest and grow business opportunities
  • Work towards sales targets
  • Promote the reputation of the business

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a customer service role is desirable but not essential as training is provided.
  • Experience of using CRM system
  • Self-motivated and target orientated
  • Customer focused
  • Confident/resilient
  • Strong communication/negotiation skills
  • Ability to influence and negotiate others
  • Demonstrable track record of sales success
  • A positive individual with a 'can do’, results driven approach and attitude.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Sales

£15,400 per annum
Colwick

Our client is looking for a warm and outgoing individual to join a highly motivated and service driven team, providing excellent customer service to drive interest in product and enhance sales. This will be a mixture of both inbound and outbound calling.

37.5 hours per week within: Mon - Fri 8am - 9pm and Saturday / Sunday 9am - 5pm on a rotating rota

Key Responsibilities:

  • Outbound calling
  • Aim to convert existing and potential new customer interest into appointments for the Sales Advisors
  • Seek out interest and grow business opportunities
  • Work towards sales targets
  • Promote the reputation of the business

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a customer service role is desirable but not essential as training is provided.
  • Experience of using CRM system
  • Self-motivated and target orientated
  • Customer focused
  • Confident/resilient
  • Strong communication/negotiation skills
  • Ability to influence and negotiate others
  • Demonstrable track record of sales success
  • A positive individual with a 'can do’, results driven approach and attitude.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

£9.15 per hour or £17,842 per annum
Colwick

Our client is seeking a personable individual to provide outstanding customer service to our clients, helping them with any queries they may have after they have placed their order.

Key responsibilities:

  • Dealing with incoming and outbound telephone enquiries from customers in a team environment in line with department KPI’s and individual IPM’s
  • Liaising with Field Sales Advisors and Field Sales Managers to organise Service Calls to customer homes
  • Liaising with various internal departments to investigate and resolve customer order issues through to a satisfactory conclusion
  • Liaising and processing third party repair requests to customer homes
  • Logging and maintaining customer issues through Customer Management Database
  • Negotiating and organising compensation, credit refunds and discounts with the customer
  • Responding to customer emails, faxes and letters in a timely manner

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous experience in a Customer Service or retail background is essential (minimum 12 months)
  • Excellent telephone manner with a calm and professional demeanour and with experience of dealing with all types of customer issues/complaints
  • Customer focused, keen to go the extra mile
  • Ability to manage multiple tasks and a heavy workload
  • Strong communication and listening skills
  • IT literate
  • Flexible, decisive and a team player
  • A warm, positive and outgoing individual

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Inbound Customer Service Advisor

Nottingham Audi are recruiting! If you are customer service focused please get in touch!

Location: Lenton, Nottingham

Hours: Monday - Friday between the hours of (8am-6pm) (1 in 4 Saturdays)

Salary: £7.50 per hour (OTE 18k on average)

Start: ASAP

Duration: Temporary to Permanent

Are you outgoing, motivated to achieve and looking for your next exciting career move?

We are currently recruiting for outstanding customer service candidates for our client, Nottingham Audi - part of the prestigious Sytner Group. This is an excellent opportunity to become an integral part of an established business.

Your Key Responsibilities:

  • Provide inbound telephone customer service to all customers
  • Contact all customers in a timely manner
  • Answer all inbound calls in a timely manner
  • Provide accurate product information to customers
  • Maintain and update all relevant information on individual accounts
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Strong customer service skills
  • Comfortable with learning new systems
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Relationship Executive

£18,000 per annum
Colwick

Our client is seeking a personable and motivated individual to manage key customer relationships. You will focus on delivering excellent customer service, increasing margin and ensuring the customer experience exceeds standards. You will continuously strive to introduce new products / services to customer sites and deliver new business within the SME construction market.

Key Responsibilities:

  • Build and maintain relationships with key customers
  • Provide a tailor made solution for each customer
  • Conduct regular site visits and demonstrations at agreed intervals
  • Production and maintenance of site waste management plans
  • Ensuring sites are displaying correct compliance documentation
  • Identify additional sales opportunities
  • Attend meetings with customers, supporting the Account Managers
  • Strategic territory management
  • Achieve personal sales targets

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a customer focused role is essential
  • Results orientated, with desire and tenacity to optimise performance
  • Excellent organisational and planning skills
  • Ability to manage time well, plan and prioritise own workload
  • Clear communication with the ability to communicate confidently at all levels
  • Strong IT skills
  • Resourceful, flexible and positive approach to work
  • Good understanding of what makes customer service.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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