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Front of House Host

You will be the client face of this luxury brand and will ooze charm and personality; you will be impeccably attired and groomed. You will exude confidence and possess an innate ability to be one step ahead of your clients’ needs. Your goal will be to provide all clients and visitors with a memorable and bespoke experience as they embark upon their journey with this hugely prestigious global brand.

Leicester

£20,000 per annum

Key responsibilities:

  • Be the first person to greet clients and create an excellent initial and lasting impression
  • Ensure that a client’s time spent with the business is always memorable
  • Acting as the first point of call for all client needs
  • Engage in conversation, provide refreshments and an outstanding level of customer service
  • Seeking out opportunities to go the extra mile
  • Acting as a role model for your reception colleagues

The ideal candidate will demonstrate the following qualities:

  • A proactive and intuitive nature
  • Highly organised approach
  • An obsessive attention to detail
  • Experience within a customer service environment is essential (this could be gained within a high-end hotel or restaurant for example)
  • Impeccably groomed
  • A warm and inclusive nature
  • Ability to retain professionalism at all times
  • Effective communication
  • Self-motivated
  • Enthusiastic
  • Continually striving to effect positive change

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduate Customer Service Advisor

East Leake
£18,771 per annum (+ 7.5% bonus)

Great progression prospects- the first step of your post-Graduate career!

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, is seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care.

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Key Responsibilities:

  • Processing customer orders coming in via telephone, e-mail and EDI
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed timescales.
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available.
  • External communication with customers and suppliers, negotiating and building relationships.
  • Proactively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries.
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role.

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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