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Customer Service Administrator

£17,000 per annum
Ilkeston

Our client are seeking a professional, experienced and customer driven individual to join their Customer Service team. You will maintain an eye for detail and accuracy in order to provide product information to customers; & to assist them in placing accurate orders.

Key Responsibilities:

  • Provide telephone and E-mail support to customers
  • Sales Order Processing and taking payments
  • Create customer accounts and take payments
  • Process Bespoke Orders and liaise with customers to resolve queries and omissions.
  • Resolve product returns, queries" and complaints in a professional manner.
  • Participate in pro-active sales promotions and cross-selling.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a customer service position is desirable
  • Excellent IT skills - Window OS, Microsoft Office - experience using Pegasus Opera would be advantageous but not essential as training is provided
  • Confident communicator, both written and verbal
  • Can learn new systems and process quickly
  • Accuracy and attention to detail are key
  • Ability to work well under pressure and multitask
  • Excellent time management and organisational skills
  • Can work well individually and as a part of a team
  • Professional, personable and friendly

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Bookkeeper

  • £20,000 - £22,000 per annum

£20,000 - £22,000 per annum
Ilkeston

Our client is looking for an organised and motivated individual to work with the managing director of the company, handling the accounting functions and assisting with the operational aspects of the company.

Key Responsibilities:

  • Preparing sales reports, weekly profit reports and monthly management reports
  • Processing all sales & purchase invoices
  • Entering nominal payments and receipts
  • Daily management of all banking facilities, petty cash, credit cards and expenses
  • Cash flow management
  • Bank reconciliation
  • Checking supplier statements and answering queries on supplier payments
  • Stock usage monitoring
  • Preparing rental invoices
  • Managing operational matters with the MD
  • Involvement in process reviews
  • Answering incoming calls
  • General office duties

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a similar position would be desirable
  • AAT qualified and an understanding of accounting practices ideally
  • Confident with the ability to work on own initiative
  • High attention to detail - accuracy is key
  • Flexible and adaptable to meet business needs
  • Excellent communication skills - both written and verbal
  • Personable and friendly
  • Desire to commit to a stable, long term role

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Administrator - Pharmaceutical / Dispensary

£17,000 per annum
Ilkeston

Our client are seeking a professional and customer driven individual from either a prescribing or dispensary / Hospital / GP Practice background, to join their Customer Service team. You will maintain an eye for detail and accuracy in order to provide product information to customers; & to assist them in placing accurate orders.

Key Responsibilities:

  • Provide telephone and E-mail support to customers
  • Sales Order Processing and taking payments
  • Create customer accounts and take payments
  • Process "Customer Made Orders and liaise with customers to resolve queries and omissions.
  • Resolve product returns, queries" and complaints in a professional manner.
  • Participate in pro-active sales promotions and cross-selling.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a customer service position is desirable
  • Excellent IT skills - Window OS, Microsoft Office - experience using Pegasus Opera would be advantageous but not essential as training is provided
  • Confident communicator, both written and verbal
  • Can learn new systems and process quickly
  • Accuracy and attention to detail are key
  • Ability to work well under pressure and multitask
  • Excellent time management and organisational skills
  • Can work well individually and as a part of a team
  • Professional, personable and friendly

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Fleet)

Location: West Meadows Industrial Estate, Derby

Hours: 8am - 5pm but flexible (8.30am - 5pm or 8am - 4.30pm)

Salary: £9.23 per hour

Start: Friday 1st September 2017

Duration: 6-8 weeks Temping but potential to go Permanent (20k Permanent salary)

Job Purpose:

You will be responsible for the administrative support of a very busy Fleet department

Responsible for:

  • Book vehicles onto in house system when consignment notes received
  • Check work is complete on vehicles with workshop & arranges valeting & books deliveries.
  • Order driver’s packs/plates from VGroup/Unique - online ordering of plates/mats/driver accessories
  • Book demo deliveries using our online MTD booking service & liaise with logistical companies, issues loan agreements.
  • Make up delivery paperwork & hand cars over to delivery drivers on mornings.
  • Print off Invoices (they will already be set up), emails Invoice/AFRL/delivery paperwork to customers/finance houses.
  • Customer vehicle order status updates daily
  • Day to day email & telephone enquiries
  • Audit deal files prior to filing away to comply with JLR Audit requirements - prior to management final checks.
  • General filing

Person specification:

  • You must be well presented and articulate
  • You will have confident communication skills
  • Strong and competent I.T skills
  • Reliable and trustworthy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

CALLING ALL CUSTOMER SERVICE SPECIALISTS

Job Title: Customer Service Advisor

Salary: £7.85 per hour

Location: South Normanton - 5 mins from McArthur Glen

2.4 Miles from Alfreton, 4 Miles from Sutton in Ashfield, 4.2 Miles from Kirkby in Ashfield, 5.9 Miles from Ripley, 10.8 Miles from Heanor, 11.6 Miles from Mansfield

Hours: Monday-Friday between the hours of 8am-6pm

Start: ASAP

Duration: Temporary ongoing

Job Purpose:

You will be responsible for the taking of customer orders and inputting them into an in-house database.

Key Duties:

  • Taking inbound customer orders from pharmacists.
  • Administration
  • Processing supplier invoices
  • Inputting of all orders onto a bespoke system (training given) - this in turn creates the invoices -

Person Specification:

  • High levels of attention to detail
  • Excellent communication/listening skills
  • Excellent keyboard skills
  • This can be a very busy environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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