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PT Sales Administrator (4 full days week)

£17,200 per annum for 4 days
Eastwood area

32 Hours: full days Tues - Fri

Key Responsibilities:

  • Switchboard managements, answering and distributing calls
  • Set up new accounts, customer records and product records on the system
  • Accurate data entry
  • Produce and distribute welcome packs
  • Process pro forma orders and staff sales
  • Organise and distribute incoming and outgoing post
  • Supporting process simplification and improvement changes
  • Daily reporting

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar role is essential
  • Educated to GCSE standard
  • Polite and professional telephone manner
  • Attention to detail
  • Ability to deliver work to specification in an accurate and timely manner
  • Excellent communication skills
  • Strong time management and organisation
  • IT literate
  • Positive, personable and self-motivated
     

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Consumer Service Manager

£40,000 - £45,000 per annum
Eastwood

Our client is seeking an experienced Consumer Service Manager to lead and motivate the team to successfully deliver market leading customer service to their customers! You will be process driven and promote a consumer centric approach across the whole organisation. Your goal will be to run an efficient and profitable consumer service operation which increases consumer satisfaction, loyalty and retention.

Key Responsibilities:

  • Ensure you have a full understanding of target consumers and their service expectations.
  • Set a clear Consumer Service Experience strategy
  • Develop and implement a market leading Customer Service Experience which creates engaged consumers, builds loyalty and facilitates sales growth.
  • Develop the service procedures, policies, processes and standards needed to achieve targets
  • Work closely with the National Sales Manager to develop a strong network of partner dealers who deliver an effective omni-channel service which enables consumers to access the service then need, where and when they want it.
  • Take complete ownership of consumer issues and ensure your team follows all communications through to resolution or completion.
  • Analyse business statistics to ensure delivery against agreed KPIs
  • Recruit, mentor and develop your team. Nurture a positive environment where they can excel through encouragement and empowerment.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Posess a strong after-sales mentality
  • Someone who is change focussed
  • Strong people management skills with a track record of managing and motivating high performance teams.
  • Ability to think strategically, identify opportunities to build loyalty through service; and to implement new service propositions across the business.
  • Proven track record of successfully managing a customer services team.
  • Working knowledge of service software, databases and business processes.
  • Good technical knowledge of bicycles and associated products.
  • Effective consumer facing communicator able to build rapport quickly
  • Competent in all areas of Microsoft Office
  • Enthusiastic, personable and approachable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Care Administrator

£17,000 per annum
Ilkeston

Our client are seeking a professional and customer driven individual from either a prescribing or dispensary / Hospital / GP Practice background, to join their Customer Service team. You will maintain an eye for detail and accuracy in order to provide product information to customers; & to assist them in placing accurate orders.

Key Responsibilities:

  • Provide telephone and E-mail support to customers
  • Sales Order Processing and taking payments
  • Create customer accounts and take payments
  • Process "Customer Made Orders and liaise with customers to resolve queries and omissions.
  • Resolve product returns, queries" and complaints in a professional manner.
  • Participate in pro-active sales promotions and cross-selling.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a customer service position is desirable
  • Excellent IT skills - Window OS, Microsoft Office - experience using Pegasus Opera would be advantageous but not essential as training is provided
  • Confident communicator, both written and verbal
  • Can learn new systems and process quickly
  • Accuracy and attention to detail are key
  • Ability to work well under pressure and multitask
  • Excellent time management and organisational skills
  • Can work well individually and as a part of a team
  • Professional, personable and friendly

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Interim HR Manager (3 Months)

£28,000 - £32,000 per annum
Eastwood

Our client is seeking a HR professional to provide full HR generalist support on a 3 month interim period, deputising for the Group HR Manager whilst they are away in their international offices.

Key Responsibilities:

  • Work closely with and deputise for the Group HR Manager in their absence
  • Direct line management for the HR Assistants
  • Provide support and guidance to managers for full sickness absence management
  • Support manager’s conducting disciplinary and grievance investigations up to serious misconduct.
  • Focus on training need analysts / internal talent management and drive this forward
  • Assist with the company’s recruitment processes as required, including: recruitment administration I.e. arranging interviews and issuing offer letters and contracts etc if required.
  • Ensure smooth running of the recruitment process in the absence of the Recruitment Advisor

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • An experienced HR generalist with proven generalist experience
  • CIPD qualified / working towards CIPD
  • Experience of managing a team
  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and to strict deadlines
  • Decisive, exercising sound economic and business judgment
  • Ability to work proactively identifying areas for improvement and implementing change
  • Conscientious and hard-working to achieve results
  • Responds positively and co-operatively to challenge, change and conflicting demands
  • A sound understanding of importance of confidentiality and the ability to maintain it

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Fleet)

Location: West Meadows Industrial Estate, Derby

Hours: 8am - 5pm but flexible (8.30am - 5pm or 8am - 4.30pm)

Salary: £9.23 per hour

Start: Friday 1st September 2017

Duration: 6-8 weeks Temping but potential to go Permanent (20k Permanent salary)

Job Purpose:

You will be responsible for the administrative support of a very busy Fleet department

Responsible for:

  • Book vehicles onto in house system when consignment notes received
  • Check work is complete on vehicles with workshop & arranges valeting & books deliveries.
  • Order driver’s packs/plates from VGroup/Unique - online ordering of plates/mats/driver accessories
  • Book demo deliveries using our online MTD booking service & liaise with logistical companies, issues loan agreements.
  • Make up delivery paperwork & hand cars over to delivery drivers on mornings.
  • Print off Invoices (they will already be set up), emails Invoice/AFRL/delivery paperwork to customers/finance houses.
  • Customer vehicle order status updates daily
  • Day to day email & telephone enquiries
  • Audit deal files prior to filing away to comply with JLR Audit requirements - prior to management final checks.
  • General filing

Person specification:

  • You must be well presented and articulate
  • You will have confident communication skills
  • Strong and competent I.T skills
  • Reliable and trustworthy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

CALLING ALL CUSTOMER SERVICE SPECIALISTS

Job Title: Customer Service Advisor

Salary: £7.85 per hour

Location: South Normanton - 5 mins from McArthur Glen

2.4 Miles from Alfreton, 4 Miles from Sutton in Ashfield, 4.2 Miles from Kirkby in Ashfield, 5.9 Miles from Ripley, 10.8 Miles from Heanor, 11.6 Miles from Mansfield

Hours: Monday-Friday between the hours of 8am-6pm

Start: ASAP

Duration: Temporary ongoing

Job Purpose:

You will be responsible for the taking of customer orders and inputting them into an in-house database.

Key Duties:

  • Taking inbound customer orders from pharmacists.
  • Administration
  • Processing supplier invoices
  • Inputting of all orders onto a bespoke system (training given) - this in turn creates the invoices -

Person Specification:

  • High levels of attention to detail
  • Excellent communication/listening skills
  • Excellent keyboard skills
  • This can be a very busy environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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