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Customer Service Manager

£35,000 - £40,000 per annum, Mansfield

Leading manufacturing business seeking to appoint a commerically savvy and innovative customer service manager to head up their hugely successful customer service team.

Key Responsibilities:

  • Managing a team of 15-20 Customer Service Advisors and Administrators
  • Process and progress sales orders
  • Deal with escalated issues from clients and key accounts
  • Liaise with other departments in regards to scheduling orders and deliveries
  • Providing support, guidance and advice to team members
  • Aligning office performance to budget targets, sales and cost
  • Creating and managing department P&L
  • Coordinate operational commercial activities as defined by the commercial plan
  • Promote best practices and improvements within the organisation
  • Creation and maintenance of business critical reports
  • Effective coordination, distribution and optimisation of activities within the team
  • Managing projects from start to completion
  • Manage annual personal appraisals and create personal development plans for the team.
  • Support the sales team with strategic decisions

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • 5 years+ experience at Customer Service Manager level
  • Comes from a Manufacturing or Engineering background
  • Strong level of business and commercial acumen
  • A demonstrable track record as an effective people manager
  • Thrives in fast-paced & challenging environment
  • Able to manage changing priorities and multiple tasks
  • A full understanding of services and logistics
  • In depth knowledge of Customer Service management, processes and systems
  • SAP experience is essential
  • Approachable, enthusiastic and energetic!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Order Administrator

£18,000 - £20,000 per annum, Pinxton
Hours: 8.30am - 5pm

Joining a very busy office, your main responsibility will be for progressing customer’s orders with both sub-contractors and internal departments keeping both staff and customer informed with status. You will ideally possess a "muck-in" attitude and be comfortable with working in the office environment as well as operating from the Warehouse and the Machine room from time to time! Essentialy, the ideal candidate will be someone who isn't frightened to don a hard-hat and safety gear on occasion!

Key Responsibilities:

  • Handling and resolving customer queries / enquiries
  • Liaising with customer, sub-contractors and departments keeping them updated with order progress
  • Reviewing and updating schedules / internal orders with current data; including identifying new order requirements.
  • Create schedules / production planning requirements
  • Reporting status of outstanding orders.
  • Data entry

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous customer service and administrative experience
  • Ability to handle a busy workload
  • Professional, well organised and self-motivated
  • Good with IT
  • Able to work on own initiative and as a part of a team
  • Confident, outgoing and bubbly personality

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Management Accountant

£40,000 per annum,Sutton-In-Ashfield

Our client is seeking a driven, dynamic and experienced individual to join the team of a growing manufacturing company. You will be joining an SME environment where a "muck-in-attitude" prevails, and thus; you will also be responsible for the Purchasing/Procurement aspect of the business. Most ideally, you will be able to demonstrate experience in both areas. Despite being a stand-alone position, the role carries with it a great deal of influence and seniority throughout the business.

The ideal candidate would be ACCA / CIMA qualified.

Key Responsibilities:

  • Processing & management of all aspects of Sage-Line-50 Accounts
  • Maintain Cash Book & daily reconciliations, management of petty cash
  • Maintain current outstanding sales-order detail for sales forecasting
  • Preparation of the Monthly Management Accounts, Reports and KPI’s
  • Monthly stock reconciliations
  • Preparation of year-end accounts & schedules for presentation to the auditors
  • Budgets, Forecasts, Cash Flow, KPI’s and other 'ad hoc’ reports as necessary
  • Asset acquisition and disposal
  • VAT and Intrastat Returns / submissions
  • Weekly / Monthly Payroll
  • Credit Control & approval of new customers
  • Purchasing, procurement and stock control
  • Liaising with external suppliers with regards to cost negotiation and delivery schedules

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a management Accountant position / environment
  • Purchasing experience is desirable
  • Experience of being a member of a senior management team
  • Understanding of financial planning and budgets.
  • Excellent time management and organisation
  • Ability to prioritise a heavy workload
  • Experience of using Sage or other accounting systems
  • Positive, enthusiastic and self-motivated!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Support Manager (Supply Chain)

£22,000 - £25,000 per annum, Huthwaite

A newly created position, our client is looking for someone to become the lynchpin between the Sales, Operations and Supply Chain divisions, with the objective to improve communication and increase productivity.

Key Responsibilities:

  • Manage the Materials Control operation to ensure the right stock is available at the right time, at the best price and quality to satisfy customer demands.
  • Build and develop effective relationships with suppliers
  • Identify and resolve any internal service issues
  • Be the first point of contact for chasing or escalating stock-related or technical queries
  • Demonstrate creative and novel approaches to problem-solving and sourcing new products & solutions that are effective. Encourage others to do the same.
  • Develop and sustain best practice in communication and a team mind-set in the department.
  • Ensure customer-focus is maintained by the team

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar managerial role
  • Excellent communication skills are essential
  • Strong time management and organisation
  • Experience of leading and motivating a team
  • Outgoing with great interpersonal skills, ability to build and develop relationships
  • Positive and enthusastic

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Accounts Manager

circa £25,000 per annum
Pinxton

Our client is seeking an enthusiastic, organised and efficient individual to be responsible for the day to day management of the company’s Finance department and responsible for line managing 2 team members.

Key Responsibilities:

  • Overseeing the sales and purchase ledgers
  • Credit control
  • Wage and cash flow production
  • Payroll, pension contributions, PAYE, finance documentation and statutory quarterly returns
  • Management accounts
  • Carrying out a detailed comparison of sales and costs against trading estimates in order to calculate the necessary accruals
  • Financial and payroll year end support, annual budgets and VAT returns
  • Interrogating the nominal at the close of each accounting month

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Proven track record in a similar accounting office function
  • Experience of working within an SME
  • Experience of managing and supporting a small team
  • Attention to detail and time management is essential
  • Previous experience of Opera and XRL would be advantage would be advantageous
  • A team player with a positive 'can do’ approach
  • Thrives on busy and energetic environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Marketing Manager

£30,000 - £35,000 per annum
Nottingham area

Our client is seeking an intelligent, literate, creative and commercially astute individual to join the team as the Marketing Manager. Managing a small team, this is a varied, hands-on role creating compelling and captivating marketing content, developing and executing marketing actions, and building on successes that results in increasing numbers of high quality sales opportunities.

Key Responsibilities:

  • Research, understand, adapt and apply best-practice marketing that is effective for the company business model and markets
  • Identify and recommend opportunities for effective marketing actions
  • Produce clear and compelling high quality copy for the selling of products and services (web, eshots, PR, etc)
  • Create effective video content presenting product features and benefits
  • Customise marketing for diverse industry segments and for export regions
  • Ensure all marketing communications and material is consistent, effective and conforms to standards
  • Identify, collect and manage all information from suppliers (or elsewhere) that is needed for launching new products
  • Regularly check and update web content to corporate standards
  • Monitor, report and act on feedback as measured through tools such as Google Analytics and Webmaster Tools
  • Recommend product ranges to add / retire
  • Research markets, monitor competitor activity
  • Ensure departmental procedures and corporate image guidelines are properly followed

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Skilled to write clear and compelling copy
  • Comes from an engineering / technical background
  • Relevant marketing and / or business qualification
  • Bright and creative individual
  • Attention to detail is paramount
  • Unwavering commercial focus, tenacity and drive
  • Use of Microsoft CRM in developing, managing, and reviewing successful marketing campaigns
  • Knowledge of modern marketing tools such as Google Analytics and Google Webmaster Tools
  • Practical knowledge of promotional design of literature and on-line content for generating sales
  • Experience of organising exhibitions and liaising with external suppliers of marketing resources would be desirable
  • A team mind set and strong team leader / motivator
  • Sees opportunities, generates good ideas and sees them through to quality sales leads
  • Confident and clear communicator
  • Positive, energetic, personable and a good work ethic

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Inbound Customer Service Advisors

 Location: South Normanton - Close to The East Midlands Designer Outlet

2.4 Miles from Alfreton, 4 Miles from Sutton in Ashfield, 4.2 Miles from Kirkby in Ashfield, 5.9 Miles from Ripley, 10.8 Miles from Heanor, 11.6 Miles from Mansfield

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews and so there will be no need for you to travel to Nottingham to meet us.

Hours: Monday to Friday between the hours of 8.30am - 6.30pm

Salary: £7.85 per hour

Permanent Salary = £15,300 rising to £15,800 after 6 months

Duration: Temporary leading to Permanent

Start Date: ASAP

Job Purpose:

Reporting into the office manager you will be responsible for liaising with customers looking to place orders, dealing with queries, processing orders,

Key Duties:

  • Taking in inbound customer service calls or orders from pharmacists.
  • Administration
  • Processing supplier invoices
  • Inputting into a bespoke system (training given) - this creates the invoices - then processing the supplier invoices
  • You will be handling the Sales invoices and the Supplier invoices, cross referencing the information against that on Excel spreadsheets
  • High levels of attention to detail
  • Working in the customer services department so they must have excellent communication skills - able to liaise with customers over the telephone
  • Answering incoming calls from customers, dealing with enquiries, processing orders, handling queries
  • Must be comfortable being on the telephone

Key Skills:

  • The skills needed include good customer service skills, excellent data entry skills with high level of accuracy and attention to detail. You will have excellent listening skills and be flexible and organised. You will demonstrate the ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

CALLING ALL CUSTOMER SERVICE SPECIALISTS

Job Title: Customer Service Advisor

Salary: £7.85 per hour

Location: South Normanton - 5 mins from McArthur Glen

2.4 Miles from Alfreton, 4 Miles from Sutton in Ashfield, 4.2 Miles from Kirkby in Ashfield, 5.9 Miles from Ripley, 10.8 Miles from Heanor, 11.6 Miles from Mansfield

Hours: Monday-Friday between the hours of 8am-6pm

Start: ASAP

Duration: Temporary ongoing

Job Purpose:

You will be responsible for the taking of customer orders and inputting them into an in-house database.

Key Duties:

  • Taking inbound customer orders from pharmacists.
  • Administration
  • Processing supplier invoices
  • Inputting of all orders onto a bespoke system (training given) - this in turn creates the invoices -

Person Specification:

  • High levels of attention to detail
  • Excellent communication/listening skills
  • Excellent keyboard skills
  • This can be a very busy environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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