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Outbound Sales Advisor - REMOTE Working!!

Customer Sales Advisor - Outbound

Competitive salary: £18,500 rising to £21,500 OTE after 6 months, plus a generous bonus and reward scheme

Contract: Permanent, full time (shifts below)

Location: REMOTE - working from home

Shifts:

  • Mon & Tue - 11.30am - 8pm
  • Wed & Thurs - 10.30 - 7.00pm
  • Fri - 9am - 6pm
  • NO WEEKENDS!!!

Early applications encouraged with start dates of 21st February!!

The role you’ll do:

  • Use your brilliant sales and communication skills to upsell products
  • Provide peace of mind by finding the right solution for every customer.
  • Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

  • In a 3-week training programme you’ll learn the systems, meet new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • Working from home on a remote basis.
  • rovide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you’ll be rewarded

  • Bonus earning potential of £7,200 per year
  • 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
  • Save money at hundreds of retailers with our employee discounts
  • Discounted gym membership, online workout sessions, culinary classes and other fun activities
  • Regular incentives, with amazing prizes up for grabs
  • Investment in your career development through ongoing coaching and clearly defined opportunities to work towards

Customer Service Advisor - Part Time (20 Hours)

Customer Service Advisor

Gamston, Nottingham

Currently offering hybrid working on a rota basis, 3 days in the office

Monday - Friday 10.00am - 2.00pm and 1 in 3 Sundays 10.00am - 2.00pm, with the following Friday off

£19,000 - £21,000 Per Annum (Pro rata)

Benefits:

  • Profit Related Pay based on company profits
  • Holidays - 20 + statutory days
  • BUPA Healthcare
  • Life Insurance
  • Auto enrol Pension Contribution
  • Discount on Products
  • On site staff car parking with electric charging points

Our client is seeking an experienced customer service advisor who will take full responsibility for managing customer relationships across all channels! You will take full ownership of customer enquiries and following through to resolution. Our client is currently going through a period of growth and they are looking to stengthen their success by appointing a dedicated customer service advisor.

Responsibilities:

  • Answer incoming calls and process queries which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
  • Input orders ensuring all information is accurate
  • Make outbound calls as per the relevant call schedule
  • Solve customer problems ensuring a full first-time resolution or escalation as appropriate
  • Offer alternatives when products are out of stock or products are discontinued
  • Stay up to date with and actively promote products/special offers current promotions
  • Manage house accounts offering monthly rep promotions to drive spend and achieve MOV
  • Perform against KPIs set for the role
  • Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
  • Drive efficiency and encourage customers to use our website and support them through the journey
  • Follow the new account process ensuring prospects receive the best impression of the company
  • Work cross functionally to resolve any customer impacting issues upholding the "celebrating failure" approach and highlight trends/issues that are identified to promote shared learning
  • Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs
  • Be a role model for Customer Service brand and standards both internally and externally supporting customer satisfaction improvements

Desirable knowledge/experience:

  • Customer service experience by phone
  • Be able to work on own initiative to deliver business objectives
  • Confident in using SAP - desirable
  • Proficient in Microsoft office suite - essential
  • Customer Service qualification - desirable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Specialist - Hybrid Working

Customer Service Specialist

Gamston, Nottingham

Currently offering hybrid working on a rota basis, 3 days in the office

Monday - Friday, 8.30am - 5.30pm and 1 in 3 Sundays 9.00am - 2.00pm with following Friday off

£21,000 - £23,000 Per Annum

Benefits

  • Profit Related Pay based on company profits
  • Holidays - 20 + statutory days
  • BUPA Healthcare
  • Life Insurance
  • Auto enrol Pension Contribution
  • Discount on Products
  • On site staff car parking with electric charging points

Our client is seeking an experienced customer service specialist who will be responsible for managing large portfolio's of high value national customer accounts! You will own all customer issues, ensuring full resolution in a timely manner. The successful candidate will thoroughly understand the company's vision, mission and values and how these translate to customer services and your role.

Responsibilities:

  • Work closely with National Account Manager to support National & Channel Island customers
  • Process all National customer orders daily
  • Manage a number of tasks simultaneously ensuring deadlines are met
  • Pro-actively report on discontinued products and share this with customers to identify early, alternatives to retain business.
  • Build professional and credible relationships with customers, ensuring you diarise call backs and manage customer expectations
  • Work cross functionally to resolve any customer impacting issues upholding the "celebrating failure" approach and highlight trends/issues that are identified to promote shared learning.
  • Go the extra mile to resolve complex customer queries ensuring the customer is at the heart of everything you do
  • Highlights trends/issues that are picked up through customer interaction to ensure resolutions are in place and learnings are shared
  • Focus on activities that widen the customer product portfolio
  • Manage and report to key stakeholders on relevant service levels
  • 2nd tier escalation point for issues within the Customer Services Team
  • Support Customer Service Manager to build a cohesive and collaborative team

Desirable knowledge/experience:

  • Extensive experience in an account management role
  • Be able to work on own initiative to deliver business objectives
  • Confident in using SAP - desirable
  • Proficient in Microsoft office suite - essential
  • Ability to communicate in written form to achieve desired results
  • Customer Service qualification - desirable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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