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PT Sales Administrator (4 full days week)

£17,200 per annum for 4 days
Eastwood area

32 Hours: full days Tues - Fri

Key Responsibilities:

  • Switchboard managements, answering and distributing calls
  • Set up new accounts, customer records and product records on the system
  • Accurate data entry
  • Produce and distribute welcome packs
  • Process pro forma orders and staff sales
  • Organise and distribute incoming and outgoing post
  • Supporting process simplification and improvement changes
  • Daily reporting

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within a similar role is essential
  • Educated to GCSE standard
  • Polite and professional telephone manner
  • Attention to detail
  • Ability to deliver work to specification in an accurate and timely manner
  • Excellent communication skills
  • Strong time management and organisation
  • IT literate
  • Positive, personable and self-motivated
     

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Consumer Service Manager

£40,000 - £45,000 per annum
Eastwood

Our client is seeking an experienced Consumer Service Manager to lead and motivate the team to successfully deliver market leading customer service to their customers! You will be process driven and promote a consumer centric approach across the whole organisation. Your goal will be to run an efficient and profitable consumer service operation which increases consumer satisfaction, loyalty and retention.

Key Responsibilities:

  • Ensure you have a full understanding of target consumers and their service expectations.
  • Set a clear Consumer Service Experience strategy
  • Develop and implement a market leading Customer Service Experience which creates engaged consumers, builds loyalty and facilitates sales growth.
  • Develop the service procedures, policies, processes and standards needed to achieve targets
  • Work closely with the National Sales Manager to develop a strong network of partner dealers who deliver an effective omni-channel service which enables consumers to access the service then need, where and when they want it.
  • Take complete ownership of consumer issues and ensure your team follows all communications through to resolution or completion.
  • Analyse business statistics to ensure delivery against agreed KPIs
  • Recruit, mentor and develop your team. Nurture a positive environment where they can excel through encouragement and empowerment.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Posess a strong after-sales mentality
  • Someone who is change focussed
  • Strong people management skills with a track record of managing and motivating high performance teams.
  • Ability to think strategically, identify opportunities to build loyalty through service; and to implement new service propositions across the business.
  • Proven track record of successfully managing a customer services team.
  • Working knowledge of service software, databases and business processes.
  • Good technical knowledge of bicycles and associated products.
  • Effective consumer facing communicator able to build rapport quickly
  • Competent in all areas of Microsoft Office
  • Enthusiastic, personable and approachable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Operations Administrator

£18,000- £20,000 per Annum
Pinxton

Our client is seeking is seeking an organised, efficient and flexible person to support the Operations team with the day to day running of the Company fleet. Candidates MUST be flexible and willing to work late evenings during busy periods.

Key Responsibilities:

  • Liaise with and coordinate drivers
  • Produce instructions for drivers
  • Ensure project files are updated in a timely fashion
  • Assist with ferry bookings, flights and transfers
  • Issue purchasing orders to suppliers and contractors
  • Liaise with customers regarding site schedules

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience within an administrative role is essential
  • Transport experience would be advantageous
  • Ability to work well under pressure and handle multiple tasks
  • Attention to detail and accuracy is paramount
  • IT literate
  • Strong communication skills and team work
  • Good work ethic
  • Enthusiastic, positive and personable.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Care Administrator

£17,000 per annum
Ilkeston

Our client are seeking a professional and customer driven individual from either a prescribing or dispensary / Hospital / GP Practice background, to join their Customer Service team. You will maintain an eye for detail and accuracy in order to provide product information to customers; & to assist them in placing accurate orders.

Key Responsibilities:

  • Provide telephone and E-mail support to customers
  • Sales Order Processing and taking payments
  • Create customer accounts and take payments
  • Process "Customer Made Orders and liaise with customers to resolve queries and omissions.
  • Resolve product returns, queries" and complaints in a professional manner.
  • Participate in pro-active sales promotions and cross-selling.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a customer service position is desirable
  • Excellent IT skills - Window OS, Microsoft Office - experience using Pegasus Opera would be advantageous but not essential as training is provided
  • Confident communicator, both written and verbal
  • Can learn new systems and process quickly
  • Accuracy and attention to detail are key
  • Ability to work well under pressure and multitask
  • Excellent time management and organisational skills
  • Can work well individually and as a part of a team
  • Professional, personable and friendly

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Business Development Executive

£20,000 - £22,000 per annum, plus commission
Langley Mill

Our client is seeking a personable and motivated individual for a very exciting new Business Development role. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction. In return you will receive a competitive basic salary, free onsite parking & 25 days holiday plus bank holidays

Key Responsibilities:

  • Winning new business for the company
  • Prospect for new business opportunities in Europe.
  • Retain and grow existing accounts within your portfolio.
  • Build relationships with existing and potential clients.
  • Prospect for new business opportunities in our markets.
  • Ensure new business opportunities are qualified and developed.
  • Convert qualified prospects into trading accounts.
  • Attend trade shows and client meetings when necessary and as directed.
  • Negotiate with clients to ensure we continue to offer a competitive and effective solution.
  • Effectively communicate and follow up on offers and news with your client base.
  • Provide relevant information on products or accounts as and when required.
  • Meet and exceed revenue targets
  • Develop a clear understanding of our industry and competitors.
  • Sales of both existing and new business
  • Drive and determination to achieve agreed objectives

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Proven experience in a sales role
  • Proficiency in English
  • Excellent knowledge of MS Office
  • Confident communication skills
  • Thorough understanding of marketing and negotiating techniques
  • Fast learner and passion for sales
  • Self-motivated with a results-driven approach
  • Outgoing and personable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Client Services Administrator

£20,000 per annum, Nuthall area

Our client is seeking an efficient individual who will be responsible for providing client and administrative support to the central commercial team by accurately maintaining all data within our internal systems.

Key Responsibilities:

  • Enter new client details as soon as information is collated either via sales or incoming enquiries
  • Maintain existing client records
  • Ensure all clients entered are grouped correctly to obtain an accurate database for marketing campaigns
  • Ensure any opt out directives from customers are added to the clients records as soon as possible
  • Act as immediate client interface by dealing with enquiries, troubleshooting and co-ordinating both externally and internally
  • Provide general administrative support to the central commercial team
  • Provide quotation support to all sales teams in all global territories
  • Liaise internally regarding pricing queries
  • Provide telephone support
  • Gather competitor information and feedback to marketing to aid competitive awareness
  • Provide feedback to help improve sales and marketing promotional activity
  • Process and log all orders received by the company through the central finance systems
  • Process credit card payments for all portfolio

Skills/Experience/Attributes
The ideal candidate should demonstrate the following qualities:

  • Educated to GCSE / equivalent level (English and Maths are essential)
  • Excellent organisation and planning skills, manages time well
  • Confident communication
  • A strong work ethic
  • Previous experience of using a CRM system
  • Accuracy and an eye for detail
  • Self-motivated and ability to work on own initiative
  • Personable and a team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Interim HR Manager (3 Months)

£28,000 - £32,000 per annum
Eastwood

Our client is seeking a HR professional to provide full HR generalist support on a 3 month interim period, deputising for the Group HR Manager whilst they are away in their international offices.

Key Responsibilities:

  • Work closely with and deputise for the Group HR Manager in their absence
  • Direct line management for the HR Assistants
  • Provide support and guidance to managers for full sickness absence management
  • Support manager’s conducting disciplinary and grievance investigations up to serious misconduct.
  • Focus on training need analysts / internal talent management and drive this forward
  • Assist with the company’s recruitment processes as required, including: recruitment administration I.e. arranging interviews and issuing offer letters and contracts etc if required.
  • Ensure smooth running of the recruitment process in the absence of the Recruitment Advisor

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • An experienced HR generalist with proven generalist experience
  • CIPD qualified / working towards CIPD
  • Experience of managing a team
  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and to strict deadlines
  • Decisive, exercising sound economic and business judgment
  • Ability to work proactively identifying areas for improvement and implementing change
  • Conscientious and hard-working to achieve results
  • Responds positively and co-operatively to challenge, change and conflicting demands
  • A sound understanding of importance of confidentiality and the ability to maintain it

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator (Fleet)

Location: West Meadows Industrial Estate, Derby

Hours: 8am - 5pm but flexible (8.30am - 5pm or 8am - 4.30pm)

Salary: £9.23 per hour

Start: Friday 1st September 2017

Duration: 6-8 weeks Temping but potential to go Permanent (20k Permanent salary)

Job Purpose:

You will be responsible for the administrative support of a very busy Fleet department

Responsible for:

  • Book vehicles onto in house system when consignment notes received
  • Check work is complete on vehicles with workshop & arranges valeting & books deliveries.
  • Order driver’s packs/plates from VGroup/Unique - online ordering of plates/mats/driver accessories
  • Book demo deliveries using our online MTD booking service & liaise with logistical companies, issues loan agreements.
  • Make up delivery paperwork & hand cars over to delivery drivers on mornings.
  • Print off Invoices (they will already be set up), emails Invoice/AFRL/delivery paperwork to customers/finance houses.
  • Customer vehicle order status updates daily
  • Day to day email & telephone enquiries
  • Audit deal files prior to filing away to comply with JLR Audit requirements - prior to management final checks.
  • General filing

Person specification:

  • You must be well presented and articulate
  • You will have confident communication skills
  • Strong and competent I.T skills
  • Reliable and trustworthy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Marketing Manager

£30,000 - £35,000 per annum
Nottingham area

Our client is seeking an intelligent, literate, creative and commercially astute individual to join the team as the Marketing Manager. Managing a small team, this is a varied, hands-on role creating compelling and captivating marketing content, developing and executing marketing actions, and building on successes that results in increasing numbers of high quality sales opportunities.

Key Responsibilities:

  • Research, understand, adapt and apply best-practice marketing that is effective for the company business model and markets
  • Identify and recommend opportunities for effective marketing actions
  • Produce clear and compelling high quality copy for the selling of products and services (web, eshots, PR, etc)
  • Create effective video content presenting product features and benefits
  • Customise marketing for diverse industry segments and for export regions
  • Ensure all marketing communications and material is consistent, effective and conforms to standards
  • Identify, collect and manage all information from suppliers (or elsewhere) that is needed for launching new products
  • Regularly check and update web content to corporate standards
  • Monitor, report and act on feedback as measured through tools such as Google Analytics and Webmaster Tools
  • Recommend product ranges to add / retire
  • Research markets, monitor competitor activity
  • Ensure departmental procedures and corporate image guidelines are properly followed

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Skilled to write clear and compelling copy
  • Comes from an engineering / technical background
  • Relevant marketing and / or business qualification
  • Bright and creative individual
  • Attention to detail is paramount
  • Unwavering commercial focus, tenacity and drive
  • Use of Microsoft CRM in developing, managing, and reviewing successful marketing campaigns
  • Knowledge of modern marketing tools such as Google Analytics and Google Webmaster Tools
  • Practical knowledge of promotional design of literature and on-line content for generating sales
  • Experience of organising exhibitions and liaising with external suppliers of marketing resources would be desirable
  • A team mind set and strong team leader / motivator
  • Sees opportunities, generates good ideas and sees them through to quality sales leads
  • Confident and clear communicator
  • Positive, energetic, personable and a good work ethic

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Inbound Customer Service Advisors

 Location: South Normanton - Close to The East Midlands Designer Outlet

2.4 Miles from Alfreton, 4 Miles from Sutton in Ashfield, 4.2 Miles from Kirkby in Ashfield, 5.9 Miles from Ripley, 10.8 Miles from Heanor, 11.6 Miles from Mansfield

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews and so there will be no need for you to travel to Nottingham to meet us.

Hours: Monday to Friday between the hours of 8.30am - 6.30pm

Salary: £7.85 per hour

Permanent Salary = £15,300 rising to £15,800 after 6 months

Duration: Temporary leading to Permanent

Start Date: ASAP

Job Purpose:

Reporting into the office manager you will be responsible for liaising with customers looking to place orders, dealing with queries, processing orders,

Key Duties:

  • Taking in inbound customer service calls or orders from pharmacists.
  • Administration
  • Processing supplier invoices
  • Inputting into a bespoke system (training given) - this creates the invoices - then processing the supplier invoices
  • You will be handling the Sales invoices and the Supplier invoices, cross referencing the information against that on Excel spreadsheets
  • High levels of attention to detail
  • Working in the customer services department so they must have excellent communication skills - able to liaise with customers over the telephone
  • Answering incoming calls from customers, dealing with enquiries, processing orders, handling queries
  • Must be comfortable being on the telephone

Key Skills:

  • The skills needed include good customer service skills, excellent data entry skills with high level of accuracy and attention to detail. You will have excellent listening skills and be flexible and organised. You will demonstrate the ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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