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Customer Service Advisor

Our client is looking for Customer Service advisors; you will be responsible for providing help and advice to customers & store colleagues.

Location: Burton-on-Trent

Hours: Full time 37 hours per week

Salary: £8.00 per hour

Duration: Temporary 

Key responsibilities

  • Dealing with inbound calls
  • Tracking orders
  • Placing customer orders
  • Dealing with product enquires
  • Dealing with refunds and replacements
  • Helping to resolve general queries

Skills, Attributes & Experience

  • Motivated and engaging
  • Commitment to delivering first class customer satisfaction and service
  • Excellent communicator who demonstrates genuine empathy
  • Professional approach
  • A can-do attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - Various Locations

Various Locations: Lenton, Annesley, South Normanton, Nottingham City Centre and Burton-on-Trent

Salary: £7.83 - £8.00 per hour

Hours: Full time Monday-Friday

Duration:Temporary 

Your Key Responsibilities:

  • Provide outbound and inbound telephone customer service to their extensive customer base
  • Providing accurate product information to customers
  • Maintaining and updating all information on customer accounts
  • Ad hoc duties as required

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Experience of customer service - be that in an office environment, retail or hospitality
  • Excellent communication and conversational skills
  • Computer Literate
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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