Outbound Sales Advisor

Competitive salary: £18,500 rising to £21,500 after 6 months

Contract: Permanent, full time

Location: REMOTE - working from home

Shifts:

• 2 weeks of - 9.30am - 6.30pm Mon - Thur, 9.00am - 4.30pm Friday
• 2 weeks of - 12.00pm - 8.00pm Mon - Thur, 9.00am - 4.30pm Friday
• 1 sat a month, 9.00am - 4.30pm with Sunday and following Monday off.

Early applications encouraged with start dates of 14th & 21st March!

The role you’ll do:

• Use your brilliant sales and communication skills to upsell products
• Provide peace of mind by finding the right solution for every customer.
• Build rapport with customers, get to know their individual needs and put their interests first.

The experience and skills you need:

• A solid background in targeted sales or customer service
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you’ll be rewarded:

• Bonus earning potential of £7,200 per year, paid monthly
• 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
• Save money at hundreds of retailers with employee discounts
• Discounted gym membership, online workout sessions, culinary classes and other fun activities
• Investment in your career development through ongoing coaching and clearly defined opportunities to work towards

Customer Services Manager

Ashbourne, Derbyshire

Full time, Permanent. Monday - Friday 8.30am - 5.30pm

Salary circa £35,000 - £40,000 per annum, D.O.E

*Benefits:*

• Healthcare Cash Scheme
• Pension contribution matched up to 5%
• Onsite parking

Our client is currently looking for a Customer Services Manager to manage a small team ensuring a high standard of customer service from order receipt processing to final delivery to the customer. You will be responsible for ensuring sales order processing administration procedures are in place and improved as appropriate. You will oversee the sales order/administration function to ensure efficient and reliable customer service to all customers and optimisation of the supply chain and will handle customer complaints in an effective and timely manner.

Responsibilities:

• Enhance the customer experience and relationship through development of team skills and processes, governing sales order management
• Be the voice of the customer within the wider organisation by taking strong ownership of customer requests/problems and collaborating across departments and with the customer to come up with the best solutions as quickly as possible
• Take and process orders by phone, e-mail or electronic transfer and ensure these are confirmed in line with available capacity and stocks
• Build a highly engaged and productive team, by constantly looking after the team’s development, performance and wellbeing
• Manages on a daily basis the Customer Services Team; organises and supervises the activities and work of the team to ensure that all work within the department is carried out efficiently and in accordance with operating procedures and policies
• Together with the Sales team further develop the CRM system to provide effective, timely complaint handling and customer relationship enhancement
• Continuously look for ways to improve workflows and benefit communication and response times
• Development and production of departmental KPI’s
• Work with Planners to optimise supply chain within space, cost and capacity constraints

Skills/Attributes/Experience:

• Previous experience working within a customer service role, preferably within manufacturing and of previously managing a small team
• You will be computer literate with an excellent telephone manner
• Be able to work on your own initiative and as part of a team
• Demonstrate a strong ability to liaise and influence across all internal functions to ensure delivery to the customer

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication

Customer Service Administrator

Ashbourne, Derbyshire

Monday - Friday, 8.30am - 5.30pm

£22,000 per annum

*Benefits:*

• 25 days holiday per annum
• Healthcare Cash Scheme
• Pension contribution matched up to 5%
• Onsite parking

Our client is currently looking for a Customer Service Administrator to join our dedicated Customer Service team. Reporting to the Customer Service Manager you will be part of a small team working within a busy fast paced environment responsible for liaising with Customers and Internal Stakeholders to process Customer order requirements and manage all queries in a timely manner ensuring process is followed and by adopting a professional manner and proactive approach to achieve results.

Responsibilities:

• Liaise with customers, offering the best service to ensure that targets are achieved
• Process incoming orders, in order to expedite delivery of products to customers. This includes monitoring, replenishing and entering order data into the automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct delivery of relevant information to the customer
• Resolving any order issues whilst keeping the customer fully informed
• Daily reporting for planned orders and requested delivery dates
• Daily reporting management for order housekeeping and information for Daily Short Interval Management meeting
• Collaborate with key stakeholders internally to provide a strong support network and enhance the customer’s experience.

Skills/Attributes/Experience:

• Previous experience of working within a Customer Service role
• Excellent grammar and spelling ability is required (GCSE maths and English grade C or above)
• Strong PC skills and preferably a familiarity of CRM systems
• Highly motivated, self disciplined and adaptable individual with excellent organisational skills and who will work well under pressure and is able to communicate at all levels

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication

Customer Sales Advisor - Outbound

Competitive salary: £18,500 rising to £21,500 OTE after 6 months, plus a generous bonus and reward scheme

Contract: Permanent, full time (shifts below)

Location: REMOTE - working from home

Shifts:

• Mon & Tue - 11.30am - 8pm
• Wed & Thurs - 10.30 - 7.00pm
• Fri - 9am - 6pm
• NO WEEKENDS!!!

Early applications encouraged with start dates of 21st February!!

The role you’ll do:

• Use your brilliant sales and communication skills to upsell products
• Provide peace of mind by finding the right solution for every customer.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 3-week training programme you’ll learn the systems, meet new colleagues, perfect your sales technique and learn what makes a great customer experience.
• Working from home on a remote basis.
• rovide all the equipment you need, but you must have broadband access.

The experience and skills you need

• A solid background in targeted sales or customer service
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you’ll be rewarded

• Bonus earning potential of £7,200 per year
• 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
• Save money at hundreds of retailers with our employee discounts
• Discounted gym membership, online workout sessions, culinary classes and other fun activities
• Regular incentives, with amazing prizes up for grabs
• Investment in your career development through ongoing coaching and clearly defined opportunities to work towards