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Customer Service Administrator

Our client, a family-run, rapidly expanding business are currently recruiting for a Customer Service Administrator.

You will be building and maintaining excellent relationships with both suppliers and customers alike!

You will work as part of a small, close-knit team and truly become part of the family.

This company is people-focused, far from a corporate giant! You will be valued, respected and appreciated and they are seeking someone who wants to grow and develop with them and develop their career.

You will ideally have experience within an office-based customer service role, with a willingness to learn.

  • £19,000 - £21,000 per annum, with a salary review at 6 months
  • NG5, easily accessible via public transport
  • Full time, office based, permanent
  • Mon-Fri, 9am-5.00pm

Key Duties:

• Build relationships with customers by delivering a reliable administrative support and customer service.

• Handle incoming enquiries from customers through phone and email and getting back to the customer in a timely and professional manner.

• Taking customer and supplier calls and logging details to ensure efficient processing of orders.

• Create and maintain records, updating details when contacts change and ensuring accuracy of information.

• Keeping all filing in order to ensure accurate, retrievable records.

• General administrative duties including invoicing and dispatch of goods and supporting all functions within the business.

• Chasing purchase & sales orders to ensure delivery dates are met - SAGE experience beneficial for this but not essential 

• Sending order acknowledgements

 

 

Customer Communications Administrator

Our client, an independent market leader, is seeking to appoint a confident, articulate individual to truly take lead of managing and improving interaction with customers via a broad range of channels. 

This role is a fantastic, rare opportunity in which further growth and variety is promised over the coming months as restrictions further ease!

This role requires a patient, skilled individual who is confident in both verbal and written communication whilst being able to multi-task effectively. 

You will manage the prompt and accurate response to an array of customers across Social Media platforms as well as direct communications to and from the company. You will liaise with other departments within the business to ensure a personalised, thorough approach has been undertaken in resolving complaints, managing general queries and managing the  overall customer journey. 

This role requires a candidate with the ability to see the bigger picture as well as maintaining both a positive and proactive approach. No two days will ever be the same and this role is ideal for an individual with a keen interest in communications and events, as this is a key area of involvement within the business moving forward. 

This is far from your average customer service / complaints role and will  without doubt keep you on your toes and consistently require you to be an adaptable, IT savvy, confident professional who thrives on making a difference - both to a company and its customer base!

  • Full time, permanent 
  • Mon - Fri (flexi start available) either: 9.00am - 5.00pm, 8.30am - 5.00pm or 9.30am - 5.30pm
  • Burton Joyce - driving license essential 
  • £20,000 - £24,000 per annum, D.O.E

 

Required Skills:

  • Experience in a similar role is ESSENTIAL
  • Excellent verbal and written communication skills
  • IT proficiency 
  • Familiar with the use of multiple social media platforms 
  • Able to deal with complaints and queries effectively - this is an ESSENTIAL element of the role!

TEMPORARY MEDICAL RECEPTIONIST

| TEMPORARY MEDICAL RECEPTIONIST |

| NOTTINGHAM, NG5 |

| £9.00 PER HOUR |

| MONDAY - WEDNESDAY 8.00AM - 6.30PM & FRIDAY 8.00AM - 1.30PM |

| 35.5 HOURS A WEEK |

| TEMPORARY ONGOING - UP TO 3 MONTHS |

**PREVIOUS MEDICAL RECEPTION EXPERIENCE IS ESSENTIAL**

**SYSTMONE EXPERIENCE IS ESSENTIAL**

Responsibilities:

  • Greeting and helping patients, scheduling appointments, and maintaining records and accounts
  • Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
  • Scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
  • Answering patient's questions, and maintaining the reception area
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
  • Helps patients in distress by responding to emergencies
  • Protects patient's rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.

Skills/Attributes/Experience:

  • Previous Experience in a Medical Receptionist role is ESSENTIAL
  • Excellent Telephone Skills
  • Organization
  • Time Management
  • Verbal Communication
  • PC Proficiency

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Only 

| TEMPORARY MEDICAL RECEPTIONIST |

| NOTTINGHAM, NG5 |

| £9.00 PER HOUR |

| MONDAY - WEDNESDAY 8.00AM - 6.30PM & FRIDAY 8.00AM - 1.30PM |

| 35.5 HOURS A WEEK |

| TEMPORARY ONGOING - UP TO 3 MONTHS |

**PREVIOUS MEDICAL RECEPTION EXPERIENCE IS ESSENTIAL**

**SYSTMONE EXPERIENCE IS ESSENTIAL**

Responsibilities:

  • Greeting and helping patients, scheduling appointments, and maintaining records and accounts
  • Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
  • Scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
  • Answering patient's questions, and maintaining the reception area
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
  • Helps patients in distress by responding to emergencies
  • Protects patient's rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.

Skills/Attributes/Experience:

  • Previous Experience in a Medical Receptionist role is ESSENTIAL
  • Excellent Telephone Skills
  • Organization
  • Time Management
  • Verbal Communication
  • PC Proficiency

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Only successful candidates will be contacted.

candidates will be contacted.

GP Surgery Receptionist

| MEDICAL RECEPTIONIST |

| NOTTINGHAM, NG5 |

| £9.00 PER HOUR |

| 2 AND A HALF DAYS, 8.00AM - 6.30PM FULL DAYS, 1.30PM - 6.30PM ON THE HALF DAY|

| 25 HOURS A WEEK |

| TEMPORARY ONGOING |

**PREVIOUS RECEPTION EXPERIENCE IS ESSENTIAL**

Responsibilities:

  • Greeting and helping patients, scheduling appointments, and maintaining records and accounts
  • Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
  • Scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
  • Answering patient's questions, and maintaining the reception area
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
  • Protects patient's rights by maintaining confidentiality of medical, personal, and financial information.

Skills/Attributes/Experience:

  • Previous Experience in a Receptionist role is ESSENTIAL
  • Excellent Telephone Skills
  • Organization
  • Time Management
  • Verbal Communication
  • PC Proficiency

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Medical Receptionist - Must Have Previous Medical Reception Experience

| MEDICAL RECEPTIONIST |

| NOTTINGHAM, NG5 |

| £9.00 PER HOUR |

| MONDAY - WEDNESDAY 8.00AM - 6.30PM & FRIDAY 8.00AM - 1.30PM |

| 35.5 HOURS A WEEK |

| TEMPORARY ONGOING - UP TO 3 MONTHS |

**PREVIOUS MEDICAL RECEPTION EXPERIENCE IS ESSENTIAL**

**SYSTMONE EXPERIENCE IS ESSENTIAL**

Responsibilities:

  • Greeting and helping patients, scheduling appointments, and maintaining records and accounts
  • Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
  • Scheduling appointments in person or by telephone
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
  • Answering patient's questions, and maintaining the reception area
  • Ensures availability of treatment information by filing and retrieving patient records
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
  • Helps patients in distress by responding to emergencies
  • Protects patient's rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.

Skills/Attributes/Experience:

  • Previous Experience in a Medical Receptionist role is ESSENTIAL
  • Excellent Telephone Skills
  • Organization
  • Time Management
  • Verbal Communication
  • PC Proficiency

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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