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Exciting Opportunity! Customer Service Advisor

Exciting Customer Service opportunities in North Nottingham! Do you thrive on providing good customer service? Do you enjoy a fasted paced environment? If the answer is yes then apply today!

Location: South Normanton, Annesley and Alfreton

Hours: Various Full-Time hours Monday – Friday

Duration: Temporary ongoing

Salary: £7.85 - £8.70 Per Hour

Start: Monday 15th October

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews so there will be no need for you to travel to Nottingham to meet us.

Key Duties:

  • Answering inbound calls
  • Deal with any customer enquiries
  • Processing orders
  • Inputting data into a bespoke system (training given)
  • General Admin

Key Skills:

  • Previous customer service experience
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 2 Positions Available!

Do you have contact centre experience with the ability to successfully manage and resolve queries efficiently, whilst building sustainable relationships and trust with customers through open and interactive communication? If this sounds like you...keep reading!

Due to continued growth, our client is seeking to appoint numerous individuals with great communication skills to join their team.

**Due to the location of this client and indeed ours, we are more than happy to offer a Skype interview**

Location: 0.5 miles from Junction 27, Hucknall 4 miles, Mansfield 7 miles, Kirkby In Ashfield 3 miles, Eastwood 5 miles

Public Transport:

  • Black Cat (From Derby) Every HOUR
  • Threes (from Nottingham) From EVERY 10 Minutes

Salary: £16,000 to £18,000 per annum (dependant on experience)

Responsibilities:

  • Manage inbound calls
  • Deal with all post sale queries
  • Process telephone orders
  • Process customer returns
  • Support the order input team as required
  • Respond to email and fax queries

Skills/Experience/Attributes:

  • Experience with a Customer Services Department/Contact Centre is essential
  • Able to use initiative
  • Excellent communication skills
  • Proactive manner

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Training and Quality Assurance Manager - FTC 12 Months

Do you possess significant Customer Contact Centre experience? Our client is seeking to appoint an individual with proven training experience to manage the learning and development requirements of the Resources Contact Centre.

You will provide a wide range of training including new starter inductions, soft and hard skills and project requirements. You will identify the operational training needs across the Contact Centre, design and deliver bespoke training to ensure that every member of the Contact Team reaches the required competence level and drives the continuous improvement of the function!

Location: Annesley, Nottingham

Salary: £25,000 - £28,000 per annum

Responsibilities:

  • Design and deliver induction and on boarding training, refresher training and ongoing hard and soft skills development for all roles across the Contact Centre operation
  • Develop and maintain Contact Centre training material for all roles, tasks and functions
  • Maintain Contact Centre training needs analysis and modular training plan including reporting. Work with line managers to identify and address any development needs
  • Owning the testing and implementation of processes and procedures to ensure the continued improvement in the efficiency and quality of all tasks within the Contact Centre.

Skills/Attributes/Experience:

  • Previous experience of working in a customer contact centre and of designing and delivering training material
  • Confident and capable in Microsoft Office, including Word, Excel, PowerPoint and Outlook; ability to learn and use new systems
  • Excellent team player; confident liaising with teams and individuals across the business
  • Excellent communication skills, approachable and with a good attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 5 Positions Available

Our client is looking for 5 Customer Service advisors with previous contact centre experience; you will be responsible for providing customer with great customer service!

Location: Kirkby-in-Ashfield

Hours: Full Time, Monday - Friday between the hours of 8am - 6pm - 37.5 hours a week

Salary: £8.70 per hour

Duration: 3 months

Start: ASAP

Key Duties:

  • Dealing with inbound calls 
  • Process telephone orders
  • Process customer returns
  • Deal with any customer enquiries 
  • General Admin

Skills, Attributes & Experience:

  • Experience within a Customer Services Department
  • Previous contact centre experience
  • Knowledge and experience of dealing with schools and local authorities
  • Able to use initiative
  • Excellent communication skills at all levels
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Team player

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - Various Locations

Various Locations: Lenton, Annesley, South Normanton, Nottingham City Centre and Burton-on-Trent

Salary: £7.83 - £8.00 per hour

Hours: Full time Monday-Friday

Duration:Temporary 

Your Key Responsibilities:

  • Provide outbound and inbound telephone customer service to their extensive customer base
  • Providing accurate product information to customers
  • Maintaining and updating all information on customer accounts
  • Ad hoc duties as required

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Experience of customer service - be that in an office environment, retail or hospitality
  • Excellent communication and conversational skills
  • Computer Literate
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Advisor - 2 Positions Available!

Due to continued growth, our Client is seeking to appoint numerous individuals with great communication skills and a positive approach to join their Customer Services Department.

The only experience required is to have previously worked within a contact centre!

**Due to the location of this client and indeed ours, we are more than happy to offer a Skype interview**

Location: 0.5 miles from Junction 27, Hucknall 4 miles, Mansfield 7 miles, Kirkby In Ashfield 3 miles, Eastwood 5 miles

Public Transport:

  • Black Cat (From Derby) Every HOUR
  • Threes (from Nottingham) From EVERY 10 Minutes

Salary: £16,000 to £18,000 per annum (dependant on experience)

Responsibilities:

  • Take inbound calls
  • Deal with all post sale queries
  • Process telephone orders
  • Process customer returns
  • Support the order input team as required
  • Respond to email and fax queries

Skills/Experience/Attributes:

  • Experience with a Customer Services Department/Contact Centre is essential
  • Able to use initiative
  • Excellent communication skills at all levels
  • Proactive manner

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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