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Customer Service Advisor

Location: Nottingham

Salary: £7.83 - £8.00 per hour

Hours: Full time Monday-Friday 9am - 5pm 

Duration:Temporary 

Your Key Responsibilities:

  • Provide outbound and inbound telephone customer service to their extensive customer base
  • Providing accurate product information to customers
  • Maintaining and updating all information on customer accounts

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator

Location: Nottingham

Hours: Monday - Friday 9am-5pm

Salary: £8.00 - £9.50 per hour

Duration: Temporary

Key Responsibilities:

  • General administration and office support
  • Providing reception cover as appropriate
  • Taking inbound customer enquiries, and dealing with e-mail queries
  • Filing and scanning
  • Ad hoc duties as required

Skills/Experience/Attributes:

  • Hands On
  • Team Player
  • Computer literate and familiar with Microsoft 
  • Attention to detail
  • Organised

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

HR Advisor

Our client are seeking to appoint an efficient individual to provide full range of HR services to their Alfreton sites. You will have strong influencing skills and a proven ability to manage a high workload. Resiliance and determination are essential for this role! You will be able to manage ambiguity and navigate a complex business environment...all the while retaining a sense of humour!

Alfreton, Derbyshire

£25,000 per annum

Responsibilities:

  • Coach and advise Managers on all aspects of people management, including discipline, grievance, performance management and capability issues in line with legislation and HR best practice
  • Coordinate the resolution of specific human resource management or HR policy-related and procedural issues and enquiries across the sites
  • Works closely and in a good cooperation with the UK HR team to support the UK implementation of Group HR strategy
  • Coordinates the weekly and monthly Payroll preparation
  • Supports the performance appraisal process, ensuring the quality of the process is maintained at a high standard and appraisals are completed on time
  • Work with managers and Occupational Health to support employees with health / absence issues and facilitate appropriate resolutions.

Essential:

  • Degree qualified or equivalent
  • Has proven HR experience in fast paced, manufacturing environment
  • Full Driving License

Technical knowledge/ expertise:

  • CIPD part / qualified
  • Degree in Human Resources if no CIPD possessed
  • Good understanding across all HR disciplines and Legislation
  • Understanding of HR within manufacturing would be desirable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Are you a student looking for a Summer job

Are you a student looking for a Summer job?

Location: South Normanton

Hours: Full Time, Monday - Friday between 9am - 6pm

Duration: Temporary

Salary: £7.85 per hour

Start: ASAP

Key Duties:

  • Taking inbound customer service calls and orders from pharmacists
  • Answering incoming calls from customers, dealing with enquiries, processing orders and handling queries
  • Inputting into a bespoke system (training given)
  • Ad hoc duties as required

Key Skills:

  • Previous customer service experience
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Part Time Customer Service Advisor

Our client based in South Normanton are looking for part time Customer Service Advisors to join their dedicated Customer Services team to deliver total satisfaction to their customers. Our clients very passionate about what they do and customer satisfaction is at the top of their agenda.

Location: South Normanton

Hours: Part Time Monday to Friday 2pm - 6pm

Duration: Temporary ongoing

Salary: £7.85 per hour

Key Duties:

  • Taking inbound customer service calls and orders from pharmacists
  • Answering incoming calls from customers, dealing with enquiries, processing orders and handling queries
  • Inputting into a bespoke system (training given)
  • Ad hoc duties as required

Key Skills:

  • Previous customer service experience
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor

Our client, based in South Normanton are looking for Customer Service Advisors to join their dedicated Customer Services team to deliver total satisfaction to their customers. Our clients very passionate about what they do and customer satisfaction is at the top of their agenda.

Location: South Normanton

Hours: Full Time, Monday - Friday between 9am - 6pm

Duration: Temporary ongoing

Salary: £7.85 per hour

Start: ASAP

Key Duties:

  • Taking inbound customer service calls and orders from pharmacists
  • Answering incoming calls from customers, dealing with enquiries, processing orders and handling queries
  • Inputting into a bespoke system (training given)
  • Ad hoc duties as required

Key Skills:

  • Previous customer service experience
  • Comfortable being on the telephone
  • Excellent data entry skills
  • High level of accuracy and attention to detail
  • Communication skills
  • Flexible and organised
  • Ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

HR Officer

Our client are seeking to appoint an efficient and reliable individual to provide full range of HR services to their Alfreton sites. You will have strong influencing skills and a proven ability to manage a high workload. Resiliance and determination are essential for this role! You will be able to manage ambiguity and navigate a complex business environment...all the while retaining a sense of humour!

Location - Alfreton, Derbyshire

Salary - £20,000 - £23,000 per annum

Responsibilities:

  • Coach and advise Managers on all aspects of people management, including discipline, grievance, performance management and capability issues in line with legislation and HR best practice
  • Coordinate the resolution of specific human resource management or HR policy-related and procedural issues and enquiries across the sites
  • Works closely and in a good cooperation with the UK HR team to support the UK implementation of Group HR strategy
  • Coordinates the weekly and monthly Payroll preparation
  • Supports the performance appraisal process, ensuring the quality of the process is maintained at a high standard and appraisals are completed on time
  • Work with managers and Occupational Health to support employees with health / absence issues and facilitate appropriate resolutions.
  • Produces HR KPI metrics for the Business Line and takes corrective actions when needed
  • Participates in HR projects as required both in UK and internationally

Essential:

  • Degree qualified or equivalent
  • Has proven HR experience in fast paced, manufacturing environment
  • Full Driving License

Technical knowledge/ expertise:

  • CIPD part / qualified (level 5)
  • Good understanding across all HR disciplines and Legislation
  • Understanding of HR within manufacturing would be desirable
  • Understands business and HR KPIs and metrics, building a clear picture of how the business is performing
  • MI and Technology - understands HR systems and where to find HR and management data, both internally and externally, including benchmarking
  • Knows how technology, including social media, is impacting the business and HR
  • Capable of developing skills to enable support of more complex case work supporting HRM

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Inbound Customer Service Advisors

 Location: South Normanton - Close to The East Midlands Designer Outlet

2.4 Miles from Alfreton, 4 Miles from Sutton in Ashfield, 4.2 Miles from Kirkby in Ashfield, 5.9 Miles from Ripley, 10.8 Miles from Heanor, 11.6 Miles from Mansfield

Whilst we as an agency are based in Nottingham City centre we will conduct telephone interviews and so there will be no need for you to travel to Nottingham to meet us.

Hours: Monday to Friday between the hours of 8.30am - 6.30pm

Salary: £7.85 per hour

Permanent Salary = £15,300 rising to £15,800 after 6 months

Duration: Temporary leading to Permanent

Start Date: ASAP

Job Purpose:

Reporting into the office manager you will be responsible for liaising with customers looking to place orders, dealing with queries, processing orders,

Key Duties:

  • Taking in inbound customer service calls or orders from pharmacists.
  • Administration
  • Processing supplier invoices
  • Inputting into a bespoke system (training given) - this creates the invoices - then processing the supplier invoices
  • You will be handling the Sales invoices and the Supplier invoices, cross referencing the information against that on Excel spreadsheets
  • High levels of attention to detail
  • Working in the customer services department so they must have excellent communication skills - able to liaise with customers over the telephone
  • Answering incoming calls from customers, dealing with enquiries, processing orders, handling queries
  • Must be comfortable being on the telephone

Key Skills:

  • The skills needed include good customer service skills, excellent data entry skills with high level of accuracy and attention to detail. You will have excellent listening skills and be flexible and organised. You will demonstrate the ability to work under pressure whilst maintaining professionalism at all times

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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