Customer Service Advisor

T893286
£7.69 per hour
UK
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Job Title: Customer Service Advisors required!!! (4 vacancies available)

Location: Burton on Trent

Hours: Full time or part time hours available – 16 hours – 37 hours per week

Salary: £7.69 per hour

Start: Monday 16th October  

Duration: Up until January 2018 initially, permanent contracts available

Job purpose

As a member of the Customer Service team you will be responsible for providing help and advice to our customers & store colleagues no matter what their query and no matter how they choose to contact us.

Key responsibilities

You will be helping with a wide variety of customer enquiries including:

  • Tracking orders
  • Placing orders
  • Product enquires
  • Locating their nearest store
  • Dealing with refunds and replacements
  • Helping to resolve general queries

 

These enquiries may come via email, telephone, letter, social media and online chat. Therefore, the ability to multi-task, plan and prioritise your workload in order to offer the highest level of service across all of these channels is essential.

Skills, Attributes & Experience

We’re looking for talented, motivated and engaging communicators with a real commitment to delivering first class customer satisfaction and service. You will be an excellent communicator who demonstrates genuine empathy, a professional approach and a can-do attitude.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.