Part Time Administrator - IDEAL School Hours

Our client is seeking to appoint an outgoing person to join a dynamic team and be the first person their valued customers speak to. You should be comfortable speaking with long-standing customers and with developing relationships via the phone!

Hours: Mon - Fri, 9.30am - 3.30pm, Permanent

£23,000 per annum, pro rata - £11.06 per hour

Sandiacre

Holiday allowance: 25 days + bank holidays


Responsibilities:

  • Sales quotations: you will help the service team by providing quotations in an accurate and timely manner
  • Inbound phone calls: you will provide the best possible phone experience for anyone who calls in: fast pick-up, friendly and helpful; you will then successfully connect the inbound call to the correct team
  • Reception / welcoming duties: Welcoming every visitor to the company in the most professional and COVID-appropriate manner possible
  • Service contract administration: get in touch with customers in a timely manner to renew service contracts
  • Senior support: Help senior management with administrative tasks, such as monthly expense reports


In the future, projects would also include:

  • Timesheet administration: help the service manager to administer the times that the service team has worked
  • Accounting ledger support: provide administrative help to our accounting team and over time taking on more accounting tasks

Skills/Experience:

  • A passion for delivering first-class customer experience; you go the extra mile to get customers as fast as possible to the answer they need
  • You are enthusiastic, and love to speak to people on the phone
  • You are a good communicator and relationship builder, comfortable speaking with customers
  • You are structured and able to combine picking up phone calls with tasks that involve a high degree of accuracy
  • When faced with a problem, you come up with solutions
  • You have growth mentality - eager to learn, ready to throw yourself on new things
  • You are punctual, reliable, and honest