TEMPORARY 1ST LINE IT SUPPORT

NRRA002
£8.91 - £8.91
IT

| TEMPORARY 1ST LINE IT SUPPORT – REMOTE WORKING |

Our client is seeking to appoint an experienced 1st Line IT Support Helpdesk individual. This role will be remote working and be temporary until end of August 2021.

Location: City Centre (THIS ROLE WILL BE REMOTE WORKING)

Salary: £8.91 per hour

Working hours: Shifts will be between 7am & 11pm – 37.5 hours per week

Length of assignment: Temporary until end of August

Responsibilities:

  • Providing telephone-based support for clients
  • Handling all 1st line queries
  • Providing technical solutions and problem solving
  • Organising and prioritising the queries in order of urgency
  • Maintaining an excellent level of customer service
  • Updating internal CRM system
  • Escalating complex problems to senior member of staff

Skills/Attributes/Experience:

  • Experience in a similar role is ESSENTIAL!
  • Excellent communication skills
  • Strong communication skills both verbally and written
  • Strong organisational skills
  • IT literacy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Only successful candidates will be contacted!