Export Customer Service Administrator



| £18,000 - £20,000 PER ANNUM |

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Export Customer Service to their clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise. You will be responsible for all aspects of customer facing administration including the creation and handling of export documentation to ensure that the customer requirements are filled and ensure they are eager to return!

Key Responsibilities:

  • Receive incoming international telephone calls and e-mail communications from clients and sales personnel
  • Concise input of orders in Sage to despatch and invoice point
  • Issue professional and concise response to general queries
  • Create commercial invoices and export documentation in relation to processed customer orders complying with HRMC requirements and country specific regulations
  • Ensure comprehensive record keeping, both electronic and hard copy in accordance with company policies
  • Monitor and document department KPI’s set by the Customer Service Team
  • Elevate potential non-standard/complex issues to the Team Leader and Customer Service Manager as necessary
  • Maintain detailed knowledge of current company products to ensure a confident image is received by client
  • Develop relationships with strategic customers and commercial representatives

Skills/ Attributes/ Experience:

  • 2 years customer service experience in a direct customer facing environment is DESIRABLE
  • Experience in manufacturing or distribution is ESSENTIAL
  • Knowledge of export is desirable but NOT essential- can be taught
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible

Please only apply for the this position if you can evidence, on your CV, the essential elements of the post.
Should this not be the case, you will only receive an automatically generated email response to yourapplicationwith no further communication.