Client Support Assistant (Legal)

Our client is seeking to appoint a proactive and engaging individual to provide high levels of support to various Partners. You will take ownership of administration, client management and the day to day operations of the team! You will put the client at the forefront of everything you do and ensure that expectations are not just met, but exceeded!

Location: Nottingham City Centre

Salary: £25,000 - £29,000 per annum, dependant on experience


  • Collation, co-ordination and maintenance of client data
  • Production of reports to assess service levels/KPIs and delivery against these measures
  • Responsibility for documenting client specific protocols and processes
  • Client point of contact in the event the client partner is unavailable, dealing with queries whereable and acting on initiative to provide exceptional client service
  • Completion of complex billing
  • Ensuring client portals are updated
  • Diary, email and travel management - gatekeeper to allocated diaries, arranging meetings, organising appointments to reflect changing availability, making quick decisions on behalf of others, ensuring diaries are up todate and accurate and anticipating requirements
  • Assisting in the organisation of events, seminars and conferences
  • Expenses - proactively managing others expenses, ensuring all claims comply with the firm’s
    expenses policy
  • Reviewing and updating timesheets
  • Assisting in the tender process
  • Production and review of confidential correspondence/documentation
  • Occasional travel to other offices may be required


  • Experience in a similar role is ESSENTIAL
  • Ability to analyse and interpret complex data is ESSENTIAL
  • Excellent knowledge of Word, Excel, Powerpoint and Outlook
  • An aptitude for producing documents and client communications of the highest standard
  • Excellent at forward planning and anticipating change
  • Flexible and dynamic
  • Exceptional attention to detail, ensuring accuracy in all client communications and deliverables
  • An effective communicator with the ability to establish and build client relationships
  • Conscientious, taking personal responsibility for own work and accountability for delivery and quality

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.