Service Delivery Manager

£40000 - £50000

Our client is seeking to appoint an experienced Service Delivery Manager to lead the Service Delivery of tier 1 (top 10) customer accounts. You will build and maintain strong working relationships at senior level, become acknowledged as a Trusted Advisor to the customer(s), manage a dedicated team of experienced staff to deliver the service contract whilst promoting continual service improvements internally and externally.


£40,000 - £50,000 PER ANNUM, DOE

Full time, permanent



  • Maintain contractual obligations and metrics
  • Accurate planning and forecasting
  • Support the sales/account management teams in renewals and extensions management
  • Work closely with the Service Director to deliver growth
  • Identify and maximise opportunities for growth
  • Run detailed day to day contract reports
  • Ensure service obligations are met
  • Hold regular service reviews with customers
  • Provide performance stats and reports to the customer
  • Manage service issues as required
  • Act as a senior level face for IT
  • Manage senior level internal and external stakeholders, to manage requirements and requests
  • Ensure service quality measurements are in place and a service excellence ethos is promoted at all times
  • Work as a key member of a successful Service Delivery team to support the design and deployment of new processes, policies and agreements
  • Manage service delivery calls and requests demonstrating service delivery knowledge with a ‘can do’ and solutions based approach at all times

Essential Skills

  • Demonstrable and proven experience in an IT service delivery environment
  • Experience managing IT service delivery successfully
  • Budget/P&L management capability
  • ITIL qualified
  • Excellent communication skills with strong planning and organisational skills
  • Calm under pressure and adaptable to changing demands
  • Confident to present to customers and build strong relationships
  • Flexible approach to work and working hours
  • Please note that the successful candidate may need to pass SCC UK MOD clearance