Is your customer service so good you'd like to export it?
Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Export Customer Service to their clients and sales personnel.
You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for.
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!
£20,000 per annum
City Centre, Nottingham
- Receive incoming international telephone calls and e-mail communications from clients and sales personnel
- Concise input of orders in Sage to despatch and invoice point
- Issue professional and concise response to general queries
- Create commercial invoices and export documentation in relation to processed customer orders complying with HRMC requirements and country specific regulations
- Ensure comprehensive record keeping, both electronic and hard copy in accordance with company policies
- Liaise effectively with all levels of management
- Monitor and document department KPI’s set by the Customer Service Team
- Elevate potential non-standard/complex issues to the Team Leader and Customer Service Manager as necessary
- Maintain detailed knowledge of current company products to ensure a confident image is received by client
- Develop relationships with strategic customers and commercial representatives
Skills/ Attributes/ Experience:
- 3 years customer service experience in a direct customer facing environment is DESIRABLE
- Knowledge of export is desirable but not essential- can be taught
- Fluency in French, German or Spanish is VERY DESIRABLE
- IT Skills - MS Office, databases, Excel
- Excellent telephone manner & communication skills
- Enthusiastic and flexible
- Self-motivated and organised
Please only apply for this position if you can evidence, on your CV, the essential elements of the post.
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.