Customer Care
NG2 Office, 2 days at home - 3 days in the office
Salary £24,000 Per Annum + Commission, OTE Circa £27,000
Monday - Friday 8.30am - 5.00pm or 9.00am - 5.30pm
Our client is seeking a candidate who can build trusting relationships with a specific group of their long-term customers within a designated territory. You will listen and engage with customers and provide proactive and engaging customer service.
Responsibilities:
Pro-actively engage with all customers on a regular basis to discuss the products and services
Have ownership for achieving commercial targets within your defined territory through the management of customer relationships
Work with other departments to ensure we give the best customer experience
Work collaboratively with field-based colleagues and external healthcare professionals, aiming for the best customer and business outcome
Keep and maintain accurate records of customer interactions and outcomes
Deliver against territory KPI’s
Deliver exceptional levels of customer service during every customer contact point
Use product knowledge to educate customer and handle their queries
Keep and maintain accurate records of customer conversations, actions, activities and outcomes
Work in line with all relevant guidelines, including healthcare and data protection regulations
Experience:
Experience of using relevant systems
Experience in a customer-service oriented organisation
Account or relationship management experience
Experience with building long-term customer relationships
Please only apply for this position if you can evidence, on your CV, the essential elements of the post.
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.