Client Support Advisor - Hybrid Working!

AJ56588
£19000 - £19000

Client Support Advisor

Nottingham City Centre - Minimum of 2 days in the office per week

Monday - Friday, 9am - 5pm

Starting salary £19,000 per annum

Our client is looking for a Client Support Advisor to join their Customer Experience team, reporting directly into the Client Support Team Leader.

We are looking for a bright, customer service focused individual, with a desire to do well and who perform to a high standard to step up into this role.

We are looking for someone who will lead the way with great customer service and help the business grow.

Responsibilities:

  • Provide assistance to customers
  • Deal will high levels of calls both inbound and outbound and emails
  • Demonstrate excellent listening skills and build rapport with customers
  • Promote first call/email resolution
  • Process customer queries in an effective and timely manner
  • Provide an excellent customer experience for our clients whilst achieving productivity benchmarks and within agreed service levels
  • Record all client contact and notes accurately into the CRM system
  • Actively promote the companies core values, ethics and culture
  • Achieve high quality standards and drive own improvement and development
  • Follow and adhere to the standard processes and guidelines as set by the business including the policies and procedures
  • Work as one team to ensure the needs of their clients are met
  • Identify root causes of complaints
  • Ensure the company abides by its obligations and is compliant with the General Data Protection Regulation (GDPR).

Experiences/Skills/Attributes:

  • At least one year’s customer service experience within a contact centre environment
  • Strong ability to prioritise own workload and be highly organised with a brilliant attention to detail
  • Excellent telephone manner and highly articulate
  • Excellent oral and written communication
  • Ability to problem solve
  • Ability to work under pressure and within agreed service levels
  • Demonstrate experience of working in a process environment
  • Demonstrable experience of owning customer issues end to end

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.