Sales and Account Management Supervisor

AJ385566
£25000 - £27000

Sales And Account Management Supervisor

Full Time, Permanent

Monday - Friday 8.30am - 5.30pm

Farnsfield, Nottingham (Office Based)

£25,000 - £30,000 Per Annum, D.O.E

**BENEFITS:**

  • Complimentary Fruit
  • Complimentary refreshments
  • Social events
  • Axa Healthcare package
  • Discounted gym membership
  • Employee of the Year award (Trip to New York!)

Our client is seeking a friendly and hard-working individual who is looking for a role where you can develop your career within a busy Sales and Account Management team. Our client is looking for a Client Care Supervisor to be an escalation point for our client care team and this position will report directly to the Sales Director. This person would ideally have experience of managing a small team and be confident in dealing with both customers as well as internal teams within the business.

Responsibilities:

  • Working as an escalation point for the client care team answering their questions and training new client care staff
  • Preparing quotations and liaising with customers to close business based on the quotations
  • Assisting with client queries in line with service level agreements
  • Ensure contract renewals are dealt with in an efficient manner and ensuring upsell opportunities are undertaken
  • Processing orders and creating workload for the projects and service request team
  • Create internal service contract information for billing purposes
  • Liaise with other departments to help troubleshoot problems with customer orders, customer accounts and other related issues
  • Pre-qualification of sales queries on behalf of the Sales director
  • Comply with and assist in departmental continuous improvement activities
  • Maintain customer information on CRM systems

Experience:

  • Prior experience within a Sales, Customer Service or Administrative role ideally with small team management experience
  • Excellent written and verbal communications skills
  • Accurate with a strong attention to detail
  • Positive and pro-active attitude with the ability to work under pressure
  • Ability to efficiently use a computer including Microsoft Office and various CRM systems
  • Ability to lead and work as part of a team supporting colleagues where necessary

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.