Service & After Sales Associate

Our client, a highly successful family run business is seeking to appoint an experienced Service and After Sales Associate to join their expanding business!

We are looking for a positive, enthusiastic, hard-working, self-motivated person to contribute to the continued growth of the business. This is a varied role working within a small team within a fast paced and ever-changing environment!

  • Long Eaton, Office based
  • Full time, permanent 
  • £24,000 per annum + bonus! 

The Role:

  • Processing customer order requests in an accurate and timely manner
  • Responding to customers' enquiries ensuring a knowledgeable and professional approach
  • Demonstrating good attention to detail by making sure all activity is logged on to the company systems
  • Tracking of deliverable goods to finalise orders
  • Reporting and finalising investigations where product has been deemed undeliverable by transport partners
  • Visiting warehousing / transport partners for stock management purposes
  • Supporting the other teams within the office as well as undertaking general administrative tasks where required
  • Communicating with a range of stakeholders daily, building and maintaining positive relationships with clients whilst representing the company
  • Proactively informing customers of any unexpected delays in production/delivery of goods
  • Planning, executing and resolving deliveries to Ireland – communicating with agents any unexpected shortages
  • Driving company vehicles (Luton Van)
  • Planning and executing events

Key Attributes:

  • Problem solving
  • Adaptability
  • Keenness to learn and develop
  • Commitment and loyalty
  • Good verbal and written communication skills
  • A passion for customer service
  • Working knowledge of the Microsoft Office package including Outlook, Excel and Word
  • Previous experience in a similar role is preferable
  • Proven ability to be able to work independently and / or part of a team
  • Good attention to detail and ability to follow procedures or implement procedures where necessary
  •  A driving license is ESSENTIAL for this role!