Our client, a market leading Manufacturing business in their field, is seeking to appoint a customer-centric individual to join their aftersales department! You will be confident, enjoy customer interaction via range of channels such as telephone and email and be a dependable, organised individual!
- Location: Long Eaton
- Salary: £21,000 Per Annum
- Full time, permanent
Responsibilities:
- Contacting customers to follow up on orders, obtaining feedback and ensuring any issues are promptly resolved
- Assisting with general customer queries
- Data entry & updating customer records
- Contacting customers regarding order resolution, delivery/shipping information
- Producing correspondence and confirmations through written communication
Experience & Skills:
- Excellent attention to detail
- Proven customer service experience
- Ability to multi-task and adapt
- Strong communication skills both written and verbal