Customer Service Advisor

894883
£18000 - £18000

| CUSTOMER SERVICE ADVISOR|

| LONG EATON |

| £18,000 PER ANNUM |

Our client are seeking to appoint a confident, personable individual to both enhance and compliment the customer experience in linking the transition between departments through to the completion of works. You will thrive in a busy and ever-changing environment, possessing strong organisational skills to ensure the customer remains updated and content with the service provided!

Hours: 8.00am - 4.30pm Monday to Friday with alternate Saturday mornings

Responsibilities:

  • Greeting customers and dealing with face to face enquiries
  • Handling a high volume of incoming calls, dealing with customers, suppliers, third parties with general enquiries or updates
  • Contacting customers by phone or email to book works
  • Data entry on in house computer systems
  • Arranging delivery and collection using a calendar system
  • Updating customer notes and progress on the in-house computer system
  • Updating progress on the work provider portal
  • Filing / Scanning as required

Skills/Attributes/Experience:

  • Previous experience in a fast paced customer service role is ESSENTIAL
  • Flexible, self-motivated, enthusiastic and organised
  • Skills to work well in pressurised situations
  • Excellent Communicator - both verbal & written
  • Competent in Microsoft Office and Outlook

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.