Customer Service Administrator - Aftersales

Our client, a market leading Manufacturing business in their field, is seeking to appoint a customer-centric individual to join their aftersales department! You will be confident, enjoy customer interaction via range of channels such as telephone and email and be a dependable, organised individual!

  • Location: Long Eaton
  • Salary: £21,000 Per Annum
  • Full time, permanent

Responsibilities:

  • Contacting customers to follow up on orders, obtaining feedback and ensuring any issues are promptly resolved
  • Assisting with general customer queries
  • Data entry & updating customer records
  • Contacting customers regarding order resolution, delivery/shipping information
  • Producing correspondence and confirmations through written communication

Experience & Skills:

  • Excellent attention to detail
  • Proven customer service experience
  • Ability to multi-task and adapt
  • Strong communication skills both written and verbal