£20,000 per annum
Our client is seeking an Italian speaking member to join their customer services team with the order and despatch of products to Italian clients.
- Receive incoming telephone calls from clients and sales personnel in Italy
- Inputting orders in Sage to despatch and invoice
- Issue professional and concise responses to general queries
- Ensure comprehensive record keeping
- Develop relationships with strategic customer and accounts
- Ad-hoc daily admin duties
Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:
- Previous experience in Customer Service is ESSENTIAL
- A fluent Italian speaker (native language)
- A good standard of literacy and numeracy skills
- An understanding of Consumer Rights and Trading Standards
- IT literate with proficiency in Excel
- An excellent and professional telephone manner
- Enthusiastic and flexible
- Personable, friendly and an excellent communicator
Please only apply for this position if you can evidence, on your CV, the essential elements of the post.
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.