Inbound Customer Service Advisor

895253
£18000 - £18000

| INBOUND CUSTOMER SERVICE ADVISOR |

| LENTON, NOTTINGHAM|

| £18,000 PER ANNUM |

| FREE PARKING & EASILY ACCESSIBLE BY PUBLIC TRANSPORT |

| ROTATING SHIFTS MONDAY - FRIDAY |

| WEEK ONE 8:00 - 16:30 | WEEK TWO 9:00 - 17:30 | WEEK THREE 11:30 - 20:00 |

Are you an enthusiastic, energetic, down to earth candidate who is seeking your next opportunity within customer service? Our client is seeking to further compliment their fun, outgoing, welcoming team in assisting customers with all manner of enquiries! You will display excellent social skills in order to effortlessly build rapport with a broad range of customers. You will thrive within a fast-paced, team focused environment in which you can truly develop and grow, further building your career and embracing your potential! 

Responsibilities:

  • Inbound call handling, assisting customers with placing orders
  • Working as the first point of contact for all customers
  • Order processing and inputting them to the system
  • General enquiry handling with a strong customer focus
  • Delivering a professional sales and service experience
  • Ensure complaints are minimised and well-handled

Skills/Experience/Attributes:

  • Previous call centre/contact centre experience in ESSENTIAL
  • Razor-sharp eye for detail
  • Excellent Communication skills - Effective oral and written communication skills
  • Ability to work under pressure
  • Professional telephone manner
  • A friendly and approachable manner
  • Tenacious, driven personality with a strong will and want to learn and progress
  • Ability to be self-sufficient, using the available tools to help build knowledge

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.