Customer Service Administrator

894998
£18,000 per annum - £20,000 per annum

| CUSTOMER SERVICE ADMINISTRATOR |

| LENTON, NOTTINGHAM |

| £18,000 - £20,000 PER ANNUM |

| MON - FRI, 9:00AM AND 5:00PM)

Our client is seeking to appoint a proactive and enthusiastic individual with first-class communication and customer service skills! You will play a pivotal role in ensuring customers recieve comprehensive information about the services on offer, whilst simultaneously maintaining an internal database!

Responsibilities:

  • Process a variety of client enquiries accurately and quickly
  • Promptly respond to all customer enquiries and issues to ensure the delivery of an efficient and effective service to clients
  • Develop a comprehensive understanding of the services offered in order to best advise customers
  • Maintain tidy administrative systems to ensure that all filing, management of electronic information and key documents are kept up to date
  • Complete mail shots, organise and attend meetings, take minutes, note and distribute actions and decisions
  • Extensive use of MS Access and Excel and Word to assist in the monitoring of all assessments, client enquiries, mail merges, contacting clients, tracking quality checking and maintaining accurate records
  • Compile and provide routine information and statistics for management reports
  • Assist with compiling guidance documents outlining the required procedures, for training purposes and to ensure quality management protocols are followed
  • Attend consultation, community and launch events and assist with setting them up where required
  • Ongoing communication both internally and externally
     

Skills/Experience/Attributes:

  • Previous experience in a Customer Service and Administrative role is ESSENTIAL
  • Team orientated and proactive
  • Must be efficient and hard working
  • Excellent accuracy and attention to detail is ESSENTIAL
  • Excellent communication skills, both verbal and written
  • Outstanding communication skills
  • IT literate, with the ability to pick up new systems
     

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.