Customer Service Administrator

Our client is seeking to appoint an energised, enthusiastic and motivated Customer Service Administrator to join their Export & Distribution department!
If you have experience in Customer Services and are looking for an exciting change, this is a fantastic opportunity to contribute to a friendly and professional team!

Location: Nottingham

Salary: £18,000 - £19,000 per annum

Key Responsibilities:

  • Receive incoming international telephone calls and e-mail communications from clients and sales personnel
  • Concise input of orders in Sage to despatch and invoice point
  • Create commercial invoices and export documentation
  • Ensure comprehensive record keeping, both electronic and hard copy in accordance with company policies
  • Monitor and document department KPI’s set by the Customer Service Team
  • Maintain detailed knowledge of current Company products to ensure a confident image is received by client
  • Develop relationships with strategic customers and commercial representatives
  • Negotiation of freight couriers to ensure best shipping methods and prices are met

Skills / Experience / Attributes

The ideal candidate should demonstrate the following qualities:

  • 2 year customer service experience
  • Good literacy and numeracy
  • IT skills - MS Office, Excel essential
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self motivated and organised

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.