2nd Line IT Support - TEMP TO PERM

NR-0009303
£21415 - £23117
IT

Our client is seeking to appoint a skilled individual to oversee 2nd line support across all sites. This involves frequent travel to remote sites, transporting of equipment and set-up and configuration of remote offices!

  • £21,415 - £23,117 per annum
  • Full time, temporary to permanent
  • DRIVING LICENSE ESSENTIAL
  • NG7

Responsibilities:

  • Provide support to existing remote sites.
  • Site visits.
  • Support consists of resolving issues of varying complexity with both software and hardware
  • Setting up and decommissioning services. This involves planning, organising and delivering IT computer and networking equipment.
  • Resolving network connectivity issues. This can involve everything from low level connectivity testing in person through to arranging more in depth analysis by network providers.
  • Maintaining the IT Asset Register.
  • Undertaking project work / Researching and implementing new technologies.
  • Fact finding and performing the technical leg work to see if new ideas and technologies can be used in current and future projects.

Skills/Experience:

  • Experience of Microsoft desktop software: Windows 10, Microsoft office 2010 onwards
  • Experience of a range of computer hardware
  • An appreciation for the components of a modern computer network, both hardware and software. Eg: IP Addresses, Subnet masks, switches, routers etc.
  • Good problem solving skills
  • A commitment to providing a responsive and supportive service and a willingness to constantly seek ways of improving the service