French Speaking Customer Service Administrator

Salut comment allez-vous? Comment puis-jevous aider aujourd'hui?

|FRENCH SPEAKING CUSTOMER SERVICE ADMINISTRATOR|

| LENTON |

| £20,000 PER ANNUM |

Our client are seeking to appoint an efficient, confident individual to provide an outstanding level of Customer Service to their French client base! You will possess French fluency and have a positive, proactive attitude in order to exceed customer expectations.

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

Key Responsibilities:

  • Manage incoming phone calls in a professional manner
  • Monitor and respond to email enquiries
  • Order processing via SAGE
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Management Team
  • Create and manipulate back order and sales reports in excel format
  • Elevate potential non-standard/large complex issues to the Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French - WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Self-motivated and organised

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.