£20,000 - £23,000 per annum
Leicester City Centre
Permanent, full time
- Confidently dealing with customers over the phone and face to face, displaying very high levels of customer service.
- Responsible within the team for the day to day management of a professional lettings portfolio.
- Being pro-active in chasing defects and management issues, whilst also updating both tenants and landlords on such issues.
- Coordinating Move Ins, Move Outs, Inspections and Inventories to be regularly completed.
- Ensure that processes, systems, policies and procedures are adhered to at all times.
- Liaising with tenants, contractors and landlords regarding any defect issues and negotiating a quick and fair resolution to any problems for both the landlord and tenant.
- Ensuring all legislation, including safety certificates relating to the properties are kept up to date.
- Being pro-active and advising landlords to upgrade their properties in order to ensure they are let well and quickly.
- Issuing notices and renewal of existing tenancies.
- Commitment to achieving excellent performance and delivering an excellent management service.
- Registering deposits and handling any end of tenancy disputes between the landlord and tenant.
Skills and Abilities
- Customer focused and committed to delivering excellent service.
- Very strong planning, administrative and organisational skills.
- Ability to work under pressure, prioritise workloads and to work to strict guidelines.
- Excellent communication skills including written work, presentation skills.
- Ability to work independently and as part of a team.
- Ability to record and manage accurate information and detailed data.
- Ability to demonstrate a commitment to equality in all areas of work with customers & colleagues, both internal and external.
- IT literate in standard office applications and able to manage computerised databases.
- Property-based experience would be beneficial
- Well presented and articulate
- Confident, great at multi tasking
- Strong administration and organisational skills
- Genuine enjoyment for working with people