Customer Service Advisor

KM005
£21000 - £23000

| CUSTOMER SERVICE ADVISOR |

| ILKESTON |

| £21,000 - £23,000 PER ANNUM + BONUS RELATED COMMISSION |

| HOURS: MONDAY - FRIDAY, 8.30AM - 5.00PM WITH 30 MINUTE LUNCH |

Our client is seeking an experienced customer service candidate to join their family run business. You will work closely with the external sales team to care for existing customers and have fantastic communication skills to ensure customer satisfaction. You will be a natural people person with outstanding communication skills, able to pick new systems up with ease and provide a consultative, customer-centred approach in all tasks undertaken!

Key Responsibilities:

  • Respond to online and phone enquiries
  • Monitor online WebChat
  • Prepare Quotes for Sales Reps
  • Outgoing calls to existing and customers working to KPI’s
  • Work closely with the External Sales Team to care for existing customers
  • Develop and move forward existing and web customers using Sales-I CRM system
  • Attend Weekly/Monthly Sales Meeting
  • Sales Order Process
  • Send out Samples for the sales reps
  • Prepare Sales Enquiries correctly to pass to Purchasing
  • NCR Reports
  • Analysing sales figures to determine work focus

Skills/Experience/Attributes:

  • 2 years experience in customer service or similar role is ESSENTIAL
  • A high level of attention to detail is ESSENTIAL
  • Work as part of the customer service team in the office
  • The ability to work as part of a team with excellent communication skills
  • Proactive nature, willingness to learn and assist customers
  • Professional demeanour

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.