Customer Service Advisor - Part Time (20 Hours)

AJ8459473
£10133 - £11199

Customer Service Advisor

Gamston, Nottingham

Currently offering hybrid working on a rota basis, 3 days in the office

Monday - Friday 10.00am - 2.00pm and 1 in 3 Sundays 10.00am - 2.00pm, with the following Friday off

£19,000 - £21,000 Per Annum (Pro rata)

Benefits:

  • Profit Related Pay based on company profits
  • Holidays - 20 + statutory days
  • BUPA Healthcare
  • Life Insurance
  • Auto enrol Pension Contribution
  • Discount on Products
  • On site staff car parking with electric charging points

Our client is seeking an experienced customer service advisor who will take full responsibility for managing customer relationships across all channels! You will take full ownership of customer enquiries and following through to resolution. Our client is currently going through a period of growth and they are looking to stengthen their success by appointing a dedicated customer service advisor.

Responsibilities:

  • Answer incoming calls and process queries which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
  • Input orders ensuring all information is accurate
  • Make outbound calls as per the relevant call schedule
  • Solve customer problems ensuring a full first-time resolution or escalation as appropriate
  • Offer alternatives when products are out of stock or products are discontinued
  • Stay up to date with and actively promote products/special offers current promotions
  • Manage house accounts offering monthly rep promotions to drive spend and achieve MOV
  • Perform against KPIs set for the role
  • Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
  • Drive efficiency and encourage customers to use our website and support them through the journey
  • Follow the new account process ensuring prospects receive the best impression of the company
  • Work cross functionally to resolve any customer impacting issues upholding the "celebrating failure" approach and highlight trends/issues that are identified to promote shared learning
  • Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs
  • Be a role model for Customer Service brand and standards both internally and externally supporting customer satisfaction improvements

Desirable knowledge/experience:

  • Customer service experience by phone
  • Be able to work on own initiative to deliver business objectives
  • Confident in using SAP - desirable
  • Proficient in Microsoft office suite - essential
  • Customer Service qualification - desirable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.