Response & Support Officer

AJ6954
£21555 - £25668

Response & Support Officer

NG5, Nottingham - Office Based

37 hours a week

Potential shifts: 6am - 2pm, 2pm - 10pm, 10pm - 6am

£21,555 - £25,668 Per Annum

**ESSENTIAL: FULL CLEAN UK DRIVING LICENCE**

**MUST BE PREPARED TO HAVE A DBS CHECK PROCESS UPON SUCCESSFUL OFFER**

Our client is seeking a customer focused individual who can provide telephone and occasional in person support! We are seeking people who are patient and shows empathy to callers, someone who can work in a fast paced service, but can remain calm, professional and be dedicated to help their most vulnerable customers.

Responsibilities:

  • Help support vulnerable people to live independently, by providing a range of different services

  • Monitor assistive technology solutions, which includes critical equipment such as falls detectors or smoke and door sensors

  • Provide a range of well-being checks; either face to face or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services

  • Help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns.

Skills/Attributes/Experience:

  • Previous experience of working in a customer facing team environment
  • Previous experience of working in a telephone support service
  • A valid UK driving license is essential
  • Ability to work in a fast paced environment
  • Empathetic nature and the ability to remain calm and professional

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.