Are you a driven and organised individual with a passion for events & administration whilst delivering exceptionally high customer service? We have an fantastic opportunity to help shape membership strategy within our clients already thriving & established team.
40 hours per week - core hours 9.00am - 5.30pm, with some weekend work (approx. once every month, time in lieu given)
- Managing all administrative aspects of membership; inputting new member's details onto the database.
- Database management to meet GDPR requirements.
- Responsibility for the effective running of membership services, managing, supporting the members in the answering of daily queries, via telephone & written correspondence
- Manage the membership process, ensuring packs are processed in a timely manner and submitted to the sales team prior to collection.
- Attend indoor and outdoor shows as well as on site events.
- Organise on site events for members
- Work with our marketing agency to develop marketing materials, campaigns and events for members.
- To support our off-site events and membership adding value to membership and ensuring an exceptional member experience.
- High standards of customer service
The ideal candidate will demonstrate the following qualities:
- Excellent working knowledge of membership databases & CRM systems
- Excellent interpersonal and communication skills, with proven ability in writing, reporting and presenting information
- Smart and well-presented team player
- Exceptional command of the English language (verbal and written)
- Good working knowledge of Microsoft Office; Word, Excel, Outlook
- Strong organisation of workload and responsibilities and successfully meeting priorities and deadlines, using own initiative
Desirable Skills & Experience:
- Experience of using website CMS programs
- Previous experience of working with a member's club or hospitality environment
Please only apply for this position if you can evidence, on your CV, the essential elements of the post.
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.