Part Time Customer Service Advisor

Our client is looking for Customer Service advisors; you will be responsible for providing help and advice to customers & store colleagues.

Location: Burton on Trent

Hours: Various Part Time hours, Monday - Friday 4pm-8pm and Weekend 9am-5pm

Salary: £8.00 per hour

Duration: initially 3 months

Key responsibilities

  • Tracking orders
  • Placing orders
  • Product enquires
  • Locating their nearest store
  • Dealing with refunds and replacements
  • Helping to resolve general queries

These enquiries may come via email, telephone, letter, social media and online chat. Therefore, the ability to multi-task, plan and prioritise your workload in order to offer the highest level of service across all of these channels is essential.

Skills, Attributes & Experience

  • Motivated and engaging
  • Commitment to delivering first class customer satisfaction and service
  • Excellent communicator who demonstrates genuine empathy
  • Professional approach
  • A can-do attitude

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication