Customer Service Executive

AJ3674
£23000 - £27000

Customer Service Executive

Bingham, Nottingham - Office Based

Full Time, Permanent

Monday - Friday 9.00am - 5.00pm

Can be expected to cover other shift patterns of 8.00am - 4.00pm & 10.00am - 6.00pm form time to time

£23,000 - £27,000 Depending On Level Of Experience

Our client is seeking an experienced customer service professional to join them on their journey. The perfect candidate will have a bubbly personality, be polite and well spoken and have a natural flair for providing a top tier service. Customer satisfaction will be at the heart of what you do and ensuring the customer experiences a smooth journey from start to finish.

Responsibilities:

  • Dealing with all customer services & sales calls
  • Taking and processing orders from customers
  • Creating quotations and proforma invoices
  • Arranging deliveries, ensuring dates and addresses correspond with customer requirements
  • Managing and escalating customer complaints and issues
  • Working very closely with other departments
  • General day to day admin support
  • Ensuring all inboxes and portals are up to date by the end of each day
  • Providing customers with information on our extensive range of products
  • Contributing to customer satisfaction by providing support
  • Knowledge of company policy to address issues such as returns, faulty products, wrong delivery and delayed delivery to inform customers

Skills/Attributes/Experience:

  • Excellent communication skills
  • Driven and motivated
  • Ability to work in a fast-paced environment
  • Able to work under pressure
  • Extremely high attention to detail
  • Fast learner
  • Engaging and bubbly personality
  • Patient with good listening skills
  • Capability to multi-task
  • Aware of the realities of dealing with customers on a day to day basis

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.