Logistics Administrator

AE44
£21000 - £21000

Due to continued growth, our client is seeking to appoint a dynamic and driven internal logistics coordinator, with proven administrative experience and the passion to deliver an outstanding customer experience as standard.

With an emphasis on strong organisational skills multi-tasking, a can-do approach, and the ability to manage a high and diverse workload within SLA and KPI driven targets, you will also have a positive and can do attitude!

  • £21,000 per annum, plus annual salary review
  • NG8, office based
  • 25 days holiday + stats!
  • Company events and incentives
  • Training and progression
  • Employee Cash Plan (including 24/7 Employee Assistance Programme, contribution to everyday healthcare and complementary therapies, 24 x7 access to Virtual GP, stress management, counselling, access to 1000s of retailer discounts)

Responsibilities:

  • Working as part of the Customer Service Team supporting the service reporting and customer collections functions.
  • Updating all required CRM systems
  • Liaise with warehousing and partner FSLs to arrange both UK and European collections
  • Working with our partner couriers, manage and co-ordinate customer site collections - communicating with the site and customer to confirm/book the orders and track their completion/ re-attendance if necessary, updating any required reports.
  • Drive down the Pends volumes within the team - maintain control of the daily volumes and resolve where possible to maintain the reverse logistics flow / impact COGS.
  • Produce outstanding returns reports for customers and internal stakeholders on a weekly/ monthly basis to focus part return levels.
  • Ensure reporting is accurate and all financial SLAs and KPIs are met

Experience:

  • Educated to GCSE standard including English and Maths.
  • Proven experience of working within an administrative role.
  • Strong IT skills, including Microsoft Office and Excel.
  • Excellent organisational skills with a methodical approach.
  • Proactive, 'can do’ attitude and passionate about providing first class customer services support in an administrative role