Customer Service Coordinator - HYBRID WORKING

Our client is seeking to appoint a Customer Support Co-ordinator as the primary interface between the organisation and their customers, with the aim of delivering the highest levels of customer service!

  • Location: NG8 - HYBRID!
  • Salary: £23,000 per annum, plus £2000 annual bonus!
  • Hours: 37.5 hours per week, NO WEEKENDS!!
  • 25 days annual leave + stats
  • 4-shift basis, covering 06:00 - 18:30 Monday to Friday. The shifts will be:

1) 06.00 - 14.00 - FROM HOME!

2) 08.00 - 16.30

3) 09.00 - 17.30

4) 10.00 - 18.30 - FROM HOME!

Responsibilities:

• Manage end to end customer service experience
• Check and record customer interaction with the tools provided
• Collation of monthly reporting statistics
• Effective use of company IT tools
• Taking ownership of operational customer issues through to resolution
• Accurate collation of monthly billing for customers
• Work in a commercially efficient manner (timely returns, most economic courier etc)
• Clear understanding of contractual obligations for each customer
• Build strong working relationships with contracted customers and internal service providers

Skills and Experience:

• Good working knowledge of MS Office packages
• Good knowledge of office systems
• Proven customer services experience
• Excellent telephone manner and interpersonal skills
• Excellent oral and written communications skills
• Good organisation/planning skills and the ability to prioritise and organise your own workload
• Ability to apply initiative to resolve problems
• Self motivated, positive and a proactive attitude
• Accuracy and attention to detail.