Customer Support Coordinator - Hybrid Working!

Our client is seeking to appoint a Customer Support Co-ordinator as the primary interface between the organisation and their customers with the aim of delivering the highest levels of customer service!

  • Location: NG8
  • Salary: £20,000 per annum
  • Hours: 37.5 hours per week, 3 shift system, 2 weekends per month. Working from home on early or late starts/finishes - only in the office on a 9-5 shift.
  • 25 days annual leave + stats

Responsibilities:

• Manage end to end customer service experience

• Check and record customer interaction with the tools provided

• Collation of monthly reporting statistics

• Effective use of company IT tools

• Taking ownership of operational customer issues through to resolution

• Accurate collation of monthly billing for customers

• Work in a commercially efficient manner (timely returns, most economic courier etc)

• Clear understanding of contractual obligations for each customer

• Build strong working relationships with contracted customers and internal service providers

Skills and Experience:

• Good working knowledge of MS Office packages

• Good knowledge of office systems

• Proven customer services experience

• Excellent telephone manner and interpersonal skills

• Excellent oral and written communications skills

• Good organisation/planning skills and the ability to prioritise and organise your own workload

• Ability to apply initiative to resolve problems

• Self motivated, positive and a proactive attitude

• Accuracy and attention to detail.