| FRENCH SPEAKING EXPORT CO-ORDINATOR - 12 Month FTC |
| LONG EATON |
| £21,000 PER ANNUM |
* MUST BE FLUENT IN FRENCH, WRITTEN AND SPOKEN *
Our client is seeking a french speaking export coordinator professional who will focus on achieving first class standards of customer service whilst retaining and expanding the customer and consumer base by the provision of excellent customer service.
You will have exceptional customer service skills and be responsible for liaising with external and internal contacts to ensure that deliveries of exported products are correctly arranged with relevant paperwork and clearance with the relevant authorities on time.
- Liaise with multiple retail outlets, business managers and supporting end consumers in French
- Use appropriate technology effectively to satisfy customers orders, enquiries and claims within agreed parameters
- Identify and carry out export documentation, based on customers Incoterms
- Provide advice and guidance on the complete product range and be able to reference specific product information
- Planning the efficient use of resources and of identifying improvement opportunities to optimise service availability
- Capable of working within the framework of consumer protection and liability legislation to prevent and resolve more complex disputes
- Assimilate information from a variety of sources. Effectively resolve routine and discrete customer service issues
- Capable of assisting in the continuous improvement of the customer service process through the collation, analysis and reporting of customer information
- MUST be fluent in business/mother tongue French - WRITTEN AND SPOKEN
- Previous export knowledge is DESIRABLE
- IT Skills - MS Office, databases, Excel
- Excellent telephone manner & communication skills
- Self-motivated and organised
Please only apply for this position if you can evidence, on your CV, the essential elements of the post.
Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.