Our client is seeking to appoint a friendly, outgoing and organised front of house receptionist to be first point of contact with both customers and visitors alike! The role will also involve a wide range of administration tasks and will report to the facilities manager.
- Hours: 25 hours per week, over 5 days - 8.30am - 1.30pm
- Salary: £18,000 FTE therefore £13,800 per annum
- Location: Lenton
- Permanent
DUTIES & RESPONSIBILITIES:
- Greeting customers and visitors and ensuring that all visitors sign in and out of the building correctly
- Answering telephone calls via the company switchboard
- Sorting incoming and outgoing mail and small deliveries
- Ensure staff and company car registers are up to date
- Manage the room booking system and ensure that rooms are in order in conjunction with facilities team
- Arranging taxi’s for visitors and checking monthly taxi invoices
- Booking in customer repairs
- Organizing customer collections and taking payments
- Arrange contractor call outs for facilities maintenance and producing purchase orders
- Ensure that internal issues with subcontractors are addressed and communicated effectively
- Ordering stationary and managing stocks by stock rotation
SKILLS AND QUALITIES:
- Two year’s experience in a front of house or customer service role in a business to business environment is essential
- Excellent interpersonal skills with the ability to keep calm in a pressurised environment
- Professional, friendly and enthusiastic attitude with a desire to provide great customer service
- Strong written and oral communication skills
- Keen eye for detail to identify security or health and safety issues
- Proficient IT skills with the ability to learn new systems quickly