Customer Service Manager

aj374865
£35000 - £40000

Customer Services Manager

Ashbourne, Derbyshire

Full time, Permanent. Monday - Friday 8.30am - 5.30pm

Salary circa £35,000 - £40,000 per annum, D.O.E

*Benefits:*

  • Healthcare Cash Scheme
  • Pension contribution matched up to 5%
  • Onsite parking

Our client is currently looking for a Customer Services Manager to manage a small team ensuring a high standard of customer service from order receipt processing to final delivery to the customer. You will be responsible for ensuring sales order processing administration procedures are in place and improved as appropriate. You will oversee the sales order/administration function to ensure efficient and reliable customer service to all customers and optimisation of the supply chain and will handle customer complaints in an effective and timely manner.

Responsibilities:

  • Enhance the customer experience and relationship through development of team skills and processes, governing sales order management
  • Be the voice of the customer within the wider organisation by taking strong ownership of customer requests/problems and collaborating across departments and with the customer to come up with the best solutions as quickly as possible
  • Take and process orders by phone, e-mail or electronic transfer and ensure these are confirmed in line with available capacity and stocks
  • Build a highly engaged and productive team, by constantly looking after the team’s development, performance and wellbeing
  • Manages on a daily basis the Customer Services Team; organises and supervises the activities and work of the team to ensure that all work within the department is carried out efficiently and in accordance with operating procedures and policies
  • Together with the Sales team further develop the CRM system to provide effective, timely complaint handling and customer relationship enhancement
  • Continuously look for ways to improve workflows and benefit communication and response times
  • Development and production of departmental KPI’s
  • Work with Planners to optimise supply chain within space, cost and capacity constraints

Skills/Attributes/Experience:

  • Previous experience working within a customer service role, preferably within manufacturing and of previously managing a small team
  • You will be computer literate with an excellent telephone manner
  • Be able to work on your own initiative and as part of a team
  • Demonstrate a strong ability to liaise and influence across all internal functions to ensure delivery to the customer

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication