Customer Service Administrator

Customer Service Administrator

Monday - Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm

Alfreton, Derbyshire

£20,000 - £21,000 Per annum, D.O.E

Our client is looking for a customer service administrator to join their first response team. This is a fast paced team, so being able to work under pressure is essential. This role is ideal for a candidate with previous office based customer service experience who is looking to take the next step in their career.

Responsibilities:

• Taking incoming customer calls
• Work closely with Customers to arrange mutually acceptable time to complete reactive repairs / urgent call outs and preventative planned maintenance.
• Dealing with all Service Department inbox queries
• Rebook any missed repair and preventative maintenance visits and escalate issues that cannot be resolved through normal channels

Experience/Skills/Attributes:

• Previous experience in an office based customer service/admin role is ESSENTIAL
• Excellent working knowledge of Microsoft packages
• Excellent verbal and written skills
• Comfortable to work collectively as a team
• Happy to take phones calls professionally

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.