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Customer Service Administrator

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour – rising to £18k when permanent

Start: ASAP – Temp to perm

Responsible for:

  • Handling and directing incoming calls
  • Booking of meetings, organising refreshments, booking accommodation
  • Meet and greet visitors to the offices
  • Production of invoices using bespoke system
  • Despatching of invoices
  • Updating of CRM system
  • Taking payments via card payment system
  • Handling incoming and outgoing mail
  • Monitoring and maintaining stationery supplies
  • Photocopying and collating
  • Handling mailshots
  • Scanning and Filing
  • General office tidiness
  • Other duties as required.

Person specification:

  • Microsoft Excel literate
  • You will have exceptional attention to detail skills
  • Good typing skills
  • You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Debt Recovery Advisor/Legal Assistant

Our client is seeking to appoint a proactive individual to advise and represent clients in all matters related to service charge and ground rent collection. This role involves managing a varied caseload linked to collecting outstanding arrears for clients and general management of tasks within their case management system.

*Property Law Industry*

Location: Nottingham City Centre

Salary: £18,000 per annum

Key Responsibilities:

  • Managing a varied caseload linked to collecting outstanding arrears for clients
  • Management of the tasks within case management system
  • General court procedural work - filing court forms, adhering to deadlines
  • Corresponding with clients and providing the necessary advice and services, based on the firm’s specialism and advising on likely costs and taking a client’s instructions
  • Advising on the law and legal issues relating to clients case
  • Negotiating with third parties, clients and other professionals to secure settlements
  • Instructing barristers or specialist advocates to appear in court for the client in complex disputes
  • Producing letters and preparing papers for court
  • Working in a team, sometimes referring cases to the head of department
  • Updating and maintaining the firm’s case management system
  • To conduct various and relevant compliance checks on individuals and companies
  • Keeping up to date with changes and developments in the law by reading journals and law reports

Skills/Experience/Attributes:

  • Previous experience in a similar role is ESSENTIAL
  • Excellent organisational, administrative and time management skills
  • Ability to manage a heavy workload and work to tight deadlines
  • Can work calmly under pressure
  • A strong communicator, both written and verbal
  • Personable, friendly and hard-working

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Debt Recovery Advisor (Legal)

Our client is seeking to appoint a proactive individual to advise and represent clients in all matters related to service charge and ground rent collection. This role involves managing a varied caseload linked to collecting outstanding arrears for clients and general management of tasks within their case management system.

*Property Law Industry*

Location: Nottingham City Centre

Salary: £18,000 per annum

Key Responsibilities:

  • Managing a varied caseload linked to collecting outstanding arrears for clients
  • Management of the tasks within case management system
  • General court procedural work - filing court forms, adhering to deadlines
  • Corresponding with clients and providing the necessary advice and services, based on the firm’s specialism and advising on likely costs and taking a client’s instructions
  • Advising on the law and legal issues relating to clients case
  • Negotiating with third parties, clients and other professionals to secure settlements
  • Instructing barristers or specialist advocates to appear in court for the client in complex disputes
  • Producing letters and preparing papers for court
  • Working in a team, sometimes referring cases to the head of department
  • Updating and maintaining the firm’s case management system
  • To conduct various and relevant compliance checks on individuals and companies
  • Keeping up to date with changes and developments in the law by reading journals and law reports

Skills/Experience/Attributes:

  • Previous experience in a similar role is ESSENTIAL
  • Excellent organisational, administrative and time management skills
  • Ability to manage a heavy workload and work to tight deadlines
  • Can work calmly under pressure
  • A strong communicator, both written and verbal
  • Personable, friendly and hard-working

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Receptionist

Our client is seeking to appoint an experienced Receptionist to operate as the first point of contact for visitors and the many businesses in this commercial building. You will maintain the reception area to a high-standard and ensure clients and visitors are met with a friendly, welcoming smile!

Location: Nottingham City Centre

Salary: £18,000 - £20,000 Per Annum

Hours: Monday - Friday, 8.30am - 5.00pm

Responsibilities:

  • Manage and maintain the reception desk
  • Ensuring the reception area is presentable and provide a professional service to all visitors
  • Directing visitors around the building appropriately
  • Answering incoming calls, taking messages, forwarding emails and handling queries
  • Facilities management for various business inhabiting the commercial building
  • Sorting and physically distributing the mail around the building appropriately
  • Manage visitor parking spaces
  • Managing the building stock levels

Skills/Attributes/Experience:

  • Previous experience in a reception/ front of house role is essential
  • MUST be happy to work in a stand-alone role with no other colleagues immediately around you
  • Strong communication skills are essential
  • Microsoft Office, Outlook, Word, Excel and PowerPoint proficiency
  • Ability to use your initiative and remain calm under pressure
  • Ability to prioritise your workload

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Marketing Executive

Our client is seeking to appoint a highly motivated and experienced Marketing Executive to join their marketing team. You will assist in the development and implementation of marketing strategies to grow and retain individual and club memberships. You will be a versatile marketing professional, experienced in a number of channels in order to exceed expectations in this varied, dynamic role. 

Location: Ilkeston

Salary: £25,000 per annum 

 

Responsibilities:

  • Develop and implement a PPC strategy that engages key audiences through a targeted keyword approach
  • Develop and implement a digital remarketing strategy to engage with potential members, based on behaviour across the website portfolio 
  • Create and deliver a content strategy that supports both paid and organic search strategies, as well as complementing the social media strategy
  • Develop the role of video, in line with the content strategy – including its use in social media, website landing pages, email marketing follow up etc. Manage the delivery of video working with experts, ambassadors and external agencies
  • Ensure use of existing influencer network, growing the number of active influencers and the reach through channels such as social media
  • Update and maintain the website, reviewing the ongoing user experience across the website portfolio and continue to make recommendations for improving the user journey and experience across digital platforms
  • Develop a social media plan to share key content and generate engagement around the key impact areas
  • Create structured email nurture programmes to engage with key audiences to drive engagement with the company and to drive membership
  • Researching, planning and attending regional and national shows for attendance to promote the business

Skills/Attributes/Experience:

  • At least 3 years experience in a similar role is ESSENTIAL 
  • Experience in B2C marketing is desirable 
  • Ability to use design packages such as Adobe Creative Suite is desirable 
  • Experience in membership or subscription marketing would be advantageous 
  • CIM Level 3 or above highly desirable

 

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

Marketing Assistant

Our client is seeking to appoint an articulate, hungry individual to support the European Product Market Manager in carrying out various marketing strategies and tasks. You will liaise with both internal and external stakeholders and maintain agency relationships!

Location: Colwick, Nottingham

Salary: £25,000 - £30,000 per annum (dependant on experience)

Responsibilities:

  • Work under the direction of the European Product Market Manager to help reach the company's marketing goals and objectives
  • Research market trends, pricing strategies, product strategies and other relevant information that helps the team develop marketing plans
  • Analyse surveys and other market research to look for patterns and trends
  • Create graphs, reports, and detailed data analysis
  • Confident in delivering reports on research findings through written documents and verbal presentations
  • Assist in creating promotional materials online and off-line, including brochures, marketing copy and website updates etc
  • Provides assistance and project management in delivering exhibitions to promote the brand
  • Helps maintain excellent customer and agency relationships through superior customer service skills
  • Support sales team in putting together presentations for specific meetings
  • Organises and plans the production of all major marketing materials by working closely with agencies and other involved parties
  • Helps to plan promotional events hosted by the company's marketing department
  • Keeps client information confidential
  • Works closely with the global marketing team - some national and international travel maybe required

Skills/Attributes/Experience:

  • Academic Degree is ESSENTIAL
  • Experience in a similar role is essential
  • Previous experience within a busy environment
  • Project Management experience is desirable
  • Thorough and detailed approach
  • Ability to adapt quickly to change
  • Excellent MS Office skills
  • Ability to prioritise effectively

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Progressor (Property)

Our Client is seeking to appoint an experienced Sales Progressor to manage a portfolio of property sales from a variety of clients in line with their requirements, from sale agreed to exchange of contracts and legal completion! You will have sound knowledge of the property buying transaction, with a genuine desire to succeed.

This is an unmissable opportunity, with genuine routes for progression with a growing business who recognises and rewards hard work! You will be part of a supportive team who encourage one another to grow.

Benefits:

  • Childcare Vouchers!
  • Car Benefit Scheme!
  • Choice Discounts, including shopping cards, money off deals and restaurant discount cards
  • Buy as you Earn Scheme
  • Life Assurance
  • Sharesave
  • Dental Insurance
  • Health Cash Plans
  • Buy up to 5 additional Holidays per year
  • 20% Discount on new EE Contracts!
  • Estate Agency staff discount!

Location: Eastwood

Salary: £16,000 per annum, with realistic OTE of £18,000 - £19,000

Responsibilities:

  • To ensure that all details of the property chain are correct and that the purchase of our client’s property has been fully financially qualified
  • Liaise, as necessary, with all parties, including agents, financial advisor's, surveyors, solicitors and purchasers
  • Review survey and any specialist reports obtained, resolving issues as applicable
  • Liaise with Agents to ensure empty properties are inspected on a weekly basis and chase any necessary reports including vacation reports
  • Negotiate with all parties as necessary to ensure that the chain remains complete
  • Once exchange of contracts has been confirmed, raise invoice with accounts department
  • Once complete, close down file ensuring that that the necessary audit trail has been fulfilled

Skills/Attributes/Experience:

  • Experience of property sales progression is essential
  • Previous experience of business systems and procedures
  • Previous experience of working in a busy sales/estate agency environment,or conveyancing department
  • Numerate and Literate

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - 2 Positions Available!

Do you have contact centre experience with the ability to successfully manage and resolve queries efficiently, whilst building sustainable relationships and trust with customers through open and interactive communication? If this sounds like you...keep reading!

Due to continued growth, our client is seeking to appoint numerous individuals with great communication skills to join their team.

**Due to the location of this client and indeed ours, we are more than happy to offer a Skype interview**

Location: 0.5 miles from Junction 27, Hucknall 4 miles, Mansfield 7 miles, Kirkby In Ashfield 3 miles, Eastwood 5 miles

Public Transport:

  • Black Cat (From Derby) Every HOUR
  • Threes (from Nottingham) From EVERY 10 Minutes

Salary: £16,000 to £18,000 per annum (dependant on experience)

Responsibilities:

  • Manage inbound calls
  • Deal with all post sale queries
  • Process telephone orders
  • Process customer returns
  • Support the order input team as required
  • Respond to email and fax queries

Skills/Experience/Attributes:

  • Experience with a Customer Services Department/Contact Centre is essential
  • Able to use initiative
  • Excellent communication skills
  • Proactive manner

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator

Our client are seeking to appoint an efficient, highly-organised and reliable individual to provide a wide-range of Administrative support to all departments. You will be confident multi-tasking and have a great sense of humour to support this friendly team!

Salary: £17,000 per annum

Location: Hucknall, Nottingham

Key responsibilites:

  • Answering the telephone, dealing with calls and handling as appropriate. Providing an efficient and quick response to customers enquires
  • Continually maintaining and updating computer systems
  • Liaising with colleagues in all departments within the business to ensure all the tasks are dealt with promptly and efficiently
  • Responding promptly to any written communications received
  • Working closely with the Internal Account Managers
  • Sales Order Processing - input of orders, allocations, raise purchase orders and purchase order receipts
  • Operating fax, photocopier and printer as required
  • Participating and assisting with inputting of data at yearly stock take

Skills/Attributes/Experience:

  • Previous experience in an administrative position is essential
  • A good team player who can handle a number of tasks at any one time.
  • Good time management, organisation and prioritisation skills.
  • Attention to detail
  • IT literate in Microsoft packages and in house ordering processing systems.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Office Administrator With A Twist!

Our client, a professional services provider is seeking to appoint an adaptable, versatile Administrator to provide support through various mediums. You will possess strong typing ability, with a willingness to develop and unfold potential in this varied, fast paced environment which promises the opportunity to grow!

Location: Nottingham City Centre

Salary: £16,000 per annum

Hours: Monday - Friday 9.00am - 5.00pm

Responsibilities:

  • General Administrative duties
  • Digital dictation/typing
  • Assisting the HR Manager
  • Cover Secretarial duties when required
  • Cover Reception duties when required

Skills/Attributes/Experience:

  • Typing speed of a minimum of 50WPM
  • Excellent IT Skills
  • Previous experience in an Administrative role is essential
  • Organised, with meticulous attention to detail
  • Outstanding attitude, with a 'willdo' approach

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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