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Customer Service Administrator

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour – rising to £18k when permanent

Start: ASAP – Temp to perm

Responsible for:

  • Handling and directing incoming calls
  • Booking of meetings, organising refreshments, booking accommodation
  • Meet and greet visitors to the offices
  • Production of invoices using bespoke system
  • Despatching of invoices
  • Updating of CRM system
  • Taking payments via card payment system
  • Handling incoming and outgoing mail
  • Monitoring and maintaining stationery supplies
  • Photocopying and collating
  • Handling mailshots
  • Scanning and Filing
  • General office tidiness
  • Other duties as required.

Person specification:

  • Microsoft Excel literate
  • You will have exceptional attention to detail skills
  • Good typing skills
  • You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Team Leader/ Coordinator (Print)

Our client, a successful global organisation, are seeking to appoint a determined, passionate and confident individual to fulfil the role of Team Leader/ Coordinator. You will be a strong-leader with a perceptive eye, great initiative and be unafraid of asking difficult questions and challenging processes. You must have an in-depth and demonstratable knowledge of Print and Project Management.

Location: Lenton, Nottingham

Salary: £35,000-£38,000 per annum + annual performance bonus

Benefits: 
- 10% Pension Contribution
- Private Healthcare
- Life Assurance- 4x Salary
- 25 days holiday + STATS

Key Responsibilities:

  • Remotely managing two members of staff- 1 based in Italy, 1 in Belgium
  • Collect & complete project specification requirements
  • Continuous liaison with other sites across the world
  • Coordinate the efficient flow of artwork/ink drawdowns, sample requests to manufacturing sites
  • Coordinate with global purchasing to develop availability of key materials in global locations as required by management
  • Provide system support and input (Oracle, Webcenter) & update pricing
  • Collect samples/ reports from global manufacturing sites to confirm approval through visual reference & testing
  • Ongoing management of Excel worksheets
  • Training and coaching two direct reports on an ongoing basis

Person Specification/ Skills/ Experience:

  • Previous experience in print, with a sound knowledge & understanding of print, is ESSENTIAL
  • Project management/ coordination experience is essential
  • Able to remotely manage via email and conference call two members of staff
  • Unafraid of asking questions, raising concerns and challenging process to implement change and improvement
  • Confident to present information/ projects to other departments
  • Perceptive
  • Creative flare
  • Happy to travel internationally around 3 times a year
  • Ability to interface with cross-functional groups to define and execute overall requirements
  • Ability to adapt to changing conditions, demonstrating persistence and overcomes obstacles
  • Excellent communication (oral/written) and interpersonal skills with the ability to convey information and ideas in a tactful and confident manner to internal and external contacts
  • Conscientious; attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Marketing Assistant -12 Month FTC

Our client is seeking to appoint an experienced Marketing Assistant to cover a period of maternity for 12-months. You will have all-round experience, a broad skill-set and be capable of covering many wide-ranging marketing duties.

You will be part of a small but close-knit team with the can-do attitude to deliver excellence in quality and service, putting the customer first all the time. You will keep the customers, both existing and prospective, clued up on what we do and how great we do it!

Location: Long Eaton

Salary: £20,000 - £24,000 Per Annum

Key Responsibilities:

  • Updating the company website and improving the SEO
  • Updating and developing the company CRM
  • Updating social media channels with fresh and engaging content
  • Assisting on all marketing and communications campaigns—both off and online
  • Sending out press releases
  • Organising and attending any events or exhibitions
  • Execute the company Marketing & Comms Plan as agreed with Senior Marketing Executive and the Sales & Marketing Director, including monthly eNewsletter, blogging, eMarketing, PR, social media, etc.
  • Attend regular sales and marketing meetings
  • Creating performance reports when required

Skills/Attributes/Experience:

  • Understanding of fundamental B2B marketing principles and social media etiquette
  • Understanding of target audience
  • Knowledge CRMs and database administrator experience
  • Good understanding of using Microsoft Office including PowerPoint, Word and Excel
  • Knowledge of building eMarketing campaigns using software such as Mail Chimp or Campaign Monitor or similar.
  • Able to use own initiative and work independently, as well as work well in a team
  • Positive, enthusiastic, professional and well presented
  • Possess a creative flair, with an eye for detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Property Maintenance Manager

Our client are seeking to appoint an efficient, proactive Property Maintenance Manager! 

You will be keen to progress with a fun and ambitious company who take pride in their reputation and want to continue to move the branch forward by being part of a great team! The right candidate must have a passion for customer service. To succeed in this role, you will have great relationship building skills. You will be enthusiastic, very well organised and, most importantly, enjoy having fun!

Location: Selly Oak, Birmingham

Salary:£19,000 - £21,000 Per Annum

Hours:Monday - Friday 9am - 5.30pm (with peak weekends over the summer)

Your Key Responsibilities:

  • Responsible for a large property portfolio
  • Process and resolve maintenance reports
  • Liaise with clients, tenants and suppliers
  • Conduct quarterly inspections
  • Prepare and execute the summer tenancy changeover
  • Source and instruct new suppliers
  • Responsible for the organisation of our in-house contractor
  • Ensure invoices are processed correctly
  • Ensure compliance and certification is completed for all properties

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Preferably 1-2 years previous property management experience
  • Resourceful and proactive with incoming queries
  • Leadership qualities
  • Self-motivated and organised with their daily tasks
  • Customer service orientated
  • Personable with our clients and tenants
  • Respectful and trustworthy

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduate Opportunity - Production Scheduler

Are you a Graduate with bags of personality and a true desire to succeed with strong numerical skills? Our client has an outstanding opportunity for a tenacious, hard-working individual to become a pivotal point of their forward-thinking team in ensuring adequate and timely supplies to fully support production and new product requirements. You will be confident, with a genuine desire to learn and grow!

Location: Near to Nottingham City Centre

Salary: £20,000 per annum

Hours: 8.00am - 4:30pm (3:15pm on Fridays)
 

Responsibilities:

  • Analyse and review raw material and finished goods stock levels and co-ordinate supply of materials
  • Liaise with Customer Service, Manufacturing and other facilities on issues concerning supply of materials or critical stock levels
  • Responsible for logistics planning functions regarding supply of materials to and from overseas suppliers
  • Co-ordinate with Purchasing regarding supplier development and the management of inventory purchases
  • Manage and resolve problems and discrepancies relating to material control issues
  • Raise production orders as and when required
  • Provide costing information for purchasing enquiries
  • Provide reporting and statistical information as and when required

Skills/Experience/Attributes

  • Graduate or school leaver
  • Strong Team Player
  • Numerical/Analytical
  • Computer Literate
  • Excellent Communication/Self-Motivation skills
  • Tenacity and a true desire to learn and grow
  • Ability to provide outstanding customer service
  • Working knowledge of import processing would be an advantage but is not essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Business Development Executive

Do you have Telesales Experience? Are you tenacious and target driven? If so we want to hear from you! We have a fantastic opportunity for you to be part of a talented team! This role reports to the Head of Sales and you will be responsible for the development of new business and growth of existing customer accounts

Office based, Langley Mill - £20,000 - £22,000 (OTE "realistic" £35,000)

Key responsibilities:

  • You will also be responsible for the development of new business and growth of existing customer accounts.
  • Retain and grow existing accounts within your portfolio.
  • Build relationships with existing and potential clients.
  • Targets are set on a 60/40 split of existing account growth and new business

Key duties include:

  • Prospect for new business opportunities in the market
  • Ensure new business opportunities are qualified and developed
  • Convert qualified prospects into trading accounts
  • Attend trade shows and client meetings when necessary and as directed
  • Negotiate with clients to ensure we continue to offer a competitive and effective solution
  • Effectively communicate and follow up on offers and news with your client base
  • Provide relevant information on products or accounts as and when required
  • Meet and exceed revenue targets
  • Develop a clear understanding of our industry and competitors
  • Support other internal departments as and when required

N.B - Targets and commission scheme will be discussed at interview / induction for successful candidate

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Sales Administrator

Our client is seeking a dynamic and tenacious individual with experience in Sales Administration to become an integral part of their internal sales team!

You will be a listener and a thinker, able to take instruction from a client and produce a positive outcome! If you are enthusiastic, engaged and have a will and a want to learn, this is a fantastic opportunity for you!

Mansfield
£20,000 per annum

Key Responsibilities:

  • Processing of daily sales and hire orders from telephone calls and emails
  • Preparation of daily and monthly sales figures and reports
  • Communicate with internal and external sales staff offering administrative support where necessary
  • Responding to customer enquiries promptly and efficiently, monitoring quote progress through to conclusion
  • Making proactive sales calls to existing and new customers

Skills/Experience/Attributes:

  • Experience in Sales Administration is ESSENTIAL and must be DEMONSTRATIVE
  • Ability to manipulate and deliver data through use of Excel is ESSENTIAL
  • Excellent communicator, professional and approachable, keen to please and happy to get stuck in
  • Excellent written and verbal communication skills
  • Well organised with the ability to think on your feet and respond effectively to changing priorities
  • Able to make decisions and negotiate a deal, often thinking outside the box to reach a mutually beneficial conclusion with the customer

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Payroll Manager

  • £28,000-£30,000

Our client are seeking to appoint a highly skilled, numerate and accurate Payroll Manager to ensure that multiple external client payrolls are processed in a timely and accurate manner. You will have extensive experience in a similar role with clear numerical ability.

Location: Colwick, Nottingham

Salary: £28,000 - £30,000 per annum

**The duties of this role can be fulfilled on a part-time basis, Mon-Fri 9:30am-2:30pm, or on a full time basis with other admin and account duties included**

Responsibilities:

  • Responsible for ensuring all payrolls are completed accurately and on time, all relevant outputs are produced and delivered to onward users accurately
  • Ensure payroll process documents are fully updated and that key processes are mapped and fully documented
  • Proactively recommend improvements to existing services, policies and processes for continuous improvement
  • Assistance with ad-hoc payroll related projects where necessary
  • Managing 110 external client payrolls a month, processing 800 payslips

Skills/Attributes/Experience:

  • Experience in a similar role is ESSENTIAL
  • Strong analytical and IT skills
  • Confident communicator- not afraid to pick up the phone!
  • Strong attention to detail
  • Competent user of Microsoft Excel/Word/Access
  • Knowledge/use of IRIS payroll software desirable but not essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

HR & Payroll Manager

Our client is seeking to appoint a competent, socially-adept individual to take responsibility for the effective and efficient delivery of a range of personnel administration, information and advisory services as HR & Payroll Manager!

Location: Arnold, Nottingham

Salary: £34,000 - £37,800 per annum

Responsibilities:

HR

  • Act as a single point of contact for managers
  • Pro actively support the delivery of HR processes at the managers side
  • Manage complex and difficult HR Projects cross-functionally
  • Ensure compliance with DBS checking, immigration requirements, work permit checking and maintenance of a single central record in accordance with current legislation
  • Maintain an overview of staffing and organisational changes through post changes, new starters, leavers, employment of casual, temporary and fixed term staff
  • To lead the agenda for overall staff well-being
  • Oversee the entire recruitment process
  • Manage the process for support staff recruitment and selection, reference follow up and the administration of processes for grading new vacant posts and re-grading existing posts
  • Management of the organisational charts ensuring any changes to structure are in accordance with polices, maintaining an overview of staffing and organisational changes through post changes, new starters, leavers, employment of casual, temporary and fixed term staff
  • Manage the process for all staff induction
  • Co-ordination and organisation of in-house induction, professional development and training of staff
  • Responsibility for recording, reporting and monitoring staff absence
  • Support the development of employment policies and procedures in relation to HR Management
  • Develop and improve HR management systems and document processes
  • Manage the administrative processes for support staff performance management and appraisal, drafting policies and delivering training for staff on these processes where necessary
  • Co-ordination and planning of whole staff CPD and training ensuring complete records are maintained on HR Database

Payroll & Pensions

  • Manage the Payroll/Pensions administration service, liaising with the outsourced 3rd Party Payroll Provider
  • Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments)
  • Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrade
  • Ensure compliance with relevant laws and internal policies
  • Supervise and coach payroll officers
  • Collaborate with Human Resources (HR) and accounting teams
  • Resolve issues and answer payroll/pensions-related questions from employees
  • Responsible for ensuring the preparation and the submission of annual returns in conjunction with third party payroll provider
  • Oversee the collation and submission of missing pension service details to TP for employees, ex-employees on 3rd party payroll systems

Experience/Skills/Experience:

  • CIPD Level 7 is ESSENTIAL
  • Minimum of 2 years experience as a HR Manager
  • Minimum of 5 GCSE's A* - C including English, Maths or equivalent
  • Experience of relevant Payroll Systems
  • Experience of Statutory pension requirements and returns
  • Basic understanding of Employment Law
  • Experience of working with third party service providers
  • Organised with good attention to detail and experience of managing electronic and paper filing systems
  • Competent in the use of Microsoft Office applications including Excel
  • Experience of working in a school or other educational setting is an advantage
  • Ability to prioritise tasks, manage time effectively and meet deadlines
  • Ability to cope effectively in a busy, demanding role
  • Proven ability to maintain confidentiality in all aspects of work
  • Ability to manage stakeholders and third party service providers
  • Excellent communication skills both oral and written

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Account Manager (Graduate Opportunity)

Our Client are seeking to appoint a thorough organised, process driven individual to manage the sourcing and execution of orders, to ensure that stock is correctly planned, received, accounted for, held, processed and delivered to their Customers. You will be customer focused with a real tenacity! 

This is an ideal opportunity for a Fresh/ recent Graduate with drive and determination!

Location: Nottingham City Centre

Salary: £18,000 - £20,000 per annum

Key Responsibilities:

  • Manage the relationship with Warehouse and other embellishment providers. Performance manage their provision against the agreed SLAs, with quality control, capacity planning, monthly reporting and target setting for improvements.
  • Ensure that stock levels held within the warehouses and in the ERP system, reconcile, are accurate to ensure that accepted orders can be fulfilled.
  • Management of the embellishment process to ensure completion within agreed lead times and to expedite priority orders where required.
  • Work across functions to ensure that orders are tracked and their progress is reported on, to enable them to communicate effectively to our customers, suppliers and team members.
  • Expediting 'Red Flag’ orders and communicating any delays which may jeopardize on-time delivery.
  • Tracking and chasing incoming shipments leaving suppliers to ensure product transits moves into our warehouse or customers as planned, keeping Finance updated to ensure no delays on payments.
  • Continually challenging current practices to improve the effectiveness of relationships and processes.

Skills/Attributes/Experience:

  • Excellent organisational & communication skills.
  • Attention to detail with a high degree of accuracy.
  • Highly numerate with the ability to handle complex information and analysis.
  • Ability to manage the service provision, through their top management, of our warehouse and embellishment facilities.
  • Excellent IT skills in particular Microsoft Office/Excel.
  • Ability to manage and prioritise workload.
  • Strong communicator with the ability to build and maintain successful customer, supplier and internal relationships.
  • A team player with strong personal values, showing integrity, an open mind and attentive listening skills.
  • Problem solver, motivated and flexible with the ability to work in a pressurised environment often to tight deadlines.
  • Experience of working in a Supply Chain role is preferred but not essential.
  • University Degree or equivalent.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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