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Customer Service Administrator

£17,000 per annum
Ilkeston

Our client are seeking a professional, experienced and customer driven individual to join their Customer Service team. You will maintain an eye for detail and accuracy in order to provide product information to customers; & to assist them in placing accurate orders.

Key Responsibilities:

  • Provide telephone and E-mail support to customers
  • Sales Order Processing and taking payments
  • Create customer accounts and take payments
  • Process Bespoke Orders and liaise with customers to resolve queries and omissions.
  • Resolve product returns, queries" and complaints in a professional manner.
  • Participate in pro-active sales promotions and cross-selling.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a customer service position is desirable
  • Excellent IT skills - Window OS, Microsoft Office - experience using Pegasus Opera would be advantageous but not essential as training is provided
  • Confident communicator, both written and verbal
  • Can learn new systems and process quickly
  • Accuracy and attention to detail are key
  • Ability to work well under pressure and multitask
  • Excellent time management and organisational skills
  • Can work well individually and as a part of a team
  • Professional, personable and friendly

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduate Administrator (Marketing & Business)

We are currently recruiting for an exciting position that utilises your Business / Marketing degree in a way you might have not considered!

To qualify for this position you must have a grade 2:1 or above as an educational requirement. 

£19,000 per annum
Arnold

Our client, a leading academic support company are seeking talented academic individuals to join their expanding Quality team. You will quality check essay answers to ensure they are a 2:1 standard or above. For this role you should demonstrate a strong understanding of not only what makes a great academic piece of work but also a good comprehension of the academic process as a whole.

Key Responsibilities

  • Ensuring essay answers are of a 2:1 standard or above, checking word count, depth of critical analysis, correct referencing, focus on answering the question and proof-reading for correct spelling and grammar.
  • Communicate any areas of improvement to the people who have written the essay, in a clear, accurate and sensitive manner.
  • Act as a point of contact for end customers to ensure they receive their orders in a timely manner.
  • Dealing with customer amendment requests.

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Undergraduate Degree in Business Studies / Marketing classification of 2.1 or higher is essential
  • A strong academic aptitude
  • The ability to critically evaluate academic work. Training is provided; however, a strong academic background will assist considerably.
  • Excellent telephone manner, with a positive problem solving outlook.
  • Previous experience within education or customer services will be advantageous.
  • Applicants should have a high attention to detail (particularly in spelling and grammar) and an ability to provide impartial, constructive criticism.
  • You should be able to demonstrate skills in critiquing academic work, and in problem solving and resolution.

Hours of Work

  • 5 day week - 4 normal 9 - 5 days, with 1 late shifts (until 9pm). 1 in 4 weekends you would work Saturday and Sunday, but you’d receive the Thursday and Friday off.
  • The position is 40 hours per week with overtime available during peak seasons.

Benefits

  • You’ll enjoy a very competitive salary and after a year of service you will qualify for a profit bonus scheme of up to £6k per annum on top of your basic salary.
  • Structured salary progression scheme
  • 40 days paid holiday per year (with increase of 1 day per year of service, up to 35 days).
  • Monthly performance-related bonuses after completion of a 6 month probationary period (up to £100).
  • Accor childcare vouchers scheme.
  • Bike scheme (50% towards cost).
  • Eye tests paid for (and cost of basic glasses if they are for VDU use).
  • Relaxed dress code.
  • 50% paid towards gym membership.

***PLEASE NOTE THAT THE START DATE FOR THIS POSITION WILL BE 1-4 WEEKS FROM INTERVIEW, DEPENDENT UPON YOUR AVAILABILITY***

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

Customer Service Administrator

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour – rising to £18k when permanent

Start: ASAP – Temp to perm

Responsible for:

  • Handling and directing incoming calls
  • Booking of meetings, organising refreshments, booking accommodation
  • Meet and greet visitors to the offices
  • Production of invoices using bespoke system
  • Despatching of invoices
  • Updating of CRM system
  • Taking payments via card payment system
  • Handling incoming and outgoing mail
  • Monitoring and maintaining stationery supplies
  • Photocopying and collating
  • Handling mailshots
  • Scanning and Filing
  • General office tidiness
  • Other duties as required.

Person specification:

  • Microsoft Excel literate
  • You will have exceptional attention to detail skills
  • Good typing skills
  • You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Your next step from telesales to field sales!

£19,000 per annum (with fully expensed Car, Commission & Phone)
Ruddington
Excellent career path

Our client is looking for someone to gain new business customers and manage them on a day to day basis, generating profitable revenue and by selling International Freight Services.

Key Responsibilities:

  • Generate new business via telesales & customer visits
  • Manage customers’ accounts going forward
  • Aim to consistently grow their customer portfolio & revenue on a month by month basis
  • Building and maintaining customer relationships

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Demonstrable record of successfully gaining new business
  • At least 1 years’ experience within a Sales role
  • Target driven and results orientated
  • Professional manner
  • Commercially astute
  • Outgoing and engaging personality
  • Excellent communication and interpersonal skills
  • Full drivers licence is essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Account Manager (Internal & Field based)

£19,000 per annum (with fully expensed Car, Commission & Phone)
Ruddington
Excellent career path

Our client is looking for someone to gain new business customers and manage them on a day to day basis, generating profitable revenue and by selling International Freight Services.

Key Responsibilities:

  • Generate new business via telesales & customer visits
  • Manage customers’ accounts going forward
  • Aim to consistently grow their customer portfolio & revenue on a month by month basis
  • Building and maintaining customer relationships

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Demonstrable record of successfully gaining new business
  • At least 1 years’ experience within a Sales role
  • Target driven and results orientated
  • Professional manner
  • Commercially astute
  • Outgoing and engaging personality
  • Excellent communication and interpersonal skills
  • Full drivers licence is essential

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Bookkeeper

  • £20,000 - £22,000 per annum

£20,000 - £22,000 per annum
Ilkeston

Our client is looking for an organised and motivated individual to work with the managing director of the company, handling the accounting functions and assisting with the operational aspects of the company.

Key Responsibilities:

  • Preparing sales reports, weekly profit reports and monthly management reports
  • Processing all sales & purchase invoices
  • Entering nominal payments and receipts
  • Daily management of all banking facilities, petty cash, credit cards and expenses
  • Cash flow management
  • Bank reconciliation
  • Checking supplier statements and answering queries on supplier payments
  • Stock usage monitoring
  • Preparing rental invoices
  • Managing operational matters with the MD
  • Involvement in process reviews
  • Answering incoming calls
  • General office duties

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous experience in a similar position would be desirable
  • AAT qualified and an understanding of accounting practices ideally
  • Confident with the ability to work on own initiative
  • High attention to detail - accuracy is key
  • Flexible and adaptable to meet business needs
  • Excellent communication skills - both written and verbal
  • Personable and friendly
  • Desire to commit to a stable, long term role

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator / PA

£18,000 - £20,000, Castle Donnington

Our client is seeking an efficient and hardworking individual to provide administrative support to a busy office!

Key Responsibilities:

  • Being the first point of contact for clients (telephone, email, post & face-to-face)
  • Inputting data
  • Organising meetings for a very complex diary and travel arrangements thereafter
  • Liaising with investment, pension providers etc on behalf of our clients
  • Sending off new business to providers and providing progress reports
  • Co-ordinating activity between team members to ensure that all tasks are completed on time and to sufficient standard
  • Liaising with the owners of our building and maintaining our office environment
  • Dealing with the post, both inbound and outbound
  • Monitoring office supply levels

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Previous strong administrative experience is necessary
  • Knowledge of pensions, mortgages, ISAs, life insurance and wills
  • Knowledge of Financial Services
  • Strong with IT and experience of using bespoke systems
  • Ability to learn and progress
  • Confident and bright personality, able to express their views positively
  • Articulate and professional communication skills
  • Organised and punctual, good time management

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Senior Paraplanner

£30,000 per annum, Castle Donnington

Our client is looking for an organised and analytical individual to provide in-house paraplanning and case management support within The Paraplanning Team.

Key Responsibilities:

  • Working directly on cases, report writing on the case management system.
  • Liaising directly clients regarding existing and proposed cases
  • Helping with technical queries and resolving compliance issues
  • Co-ordinating with a team of outsourced paraplanners to complete cases
  • Helping colleagues maintain the case management system
  • Working on highlighting and delivering efficiencies, e.g. report template writing

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • Experience within Financial Services
  • CII qualification in financial planning or paraplanning
  • A high level of technical expertise across a range of financial products and solutions
  • Confident with Maths and IT Systems
  • Excellent organisation is essential with the ability to handle multiple cases simultaneously
  • Articulate and professional communication skills
  • An ability to explain potentially complicated concepts in everyday language
  • Enthusiastic and self-motivated

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Service Advisor (Call Centre)

 £14,664 - £15,600 per annum: with uncapped but typically £200 a month bonus once up and running
(From the 1st April 2018, this will increase to £16,286 with the rise of minimum wage)

Stapleford

Our client is seeking a focused, enthusiastic and sales driven individual to join their Customer Service Team, supporting their outbound telephone service in bookings and reminders. THERE IS NO COLD CALLING IN THIS ROLE!

An immediate start is desirable. The successful candidate must be able to work 40 hours per week between 9am to 7pm Monday to Friday following 2 shifts, either 9am - 6pm or 10am - 7pm on a weekly rotation.

Key Responsibilities:

  • Proactively contact customers with the aim to book service appointments
  • Upselling at every opportunity
  • Providing a high level of customer care
  • Work towards targets
  • Liaising with colleagues from different branches tor resolve queries, complaints and gain information
  • Follow processes and protocols

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Customer Service experience (from any industry / background)
  • Good standard of education
  • Target driven and sales orientated
  • Ability to work well within a team as well as on their own initiative
  • Attention to detail
  • Confident and professional telephone manner
  • Resilient, calm in high pressured situations
  • Customer focused, willingness to go the extra mile
  • The drive to succeed
  • Bright, personable, positive and friendly!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Project Manager

£competitive, Mansfield

Our client are recruiting for an experienced Project Manager to join them in delivering outstanding service for our clients.  You’ll need an impressive track record in Project Management of semi-permanent and permanent point of sale solutions.

Key Responsibilities:

  • Working with a well established team of other Project Mangers and Account Managers
  • Leading the operational and commerical aspects of a project
  • Overseeing the entire project from concept and production to delivery and deployment.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Demonstratable track record of successful end-to-end project management 
  • PRINCE 2 qualified would be advaneageous 
  • Knowledge of the creative and production processes for 3 dimensional printed markeing solutions
  • Understanding of the relationship between brands and retailers
  • Experience growing accounts within the beauty or DIY industries is desirable but not essential 
  • Excellent communiaction skills - ability to deal with indivudals at all levels 
  • Professional and confident
  • Positive, enthusastic, outgoing and personable!

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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