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Customer Administrator

East Leake
£18,771 per annum (+ 7.5% bonus)

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, is seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care.

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Key Responsibilities:

  • Processing customer orders coming in via telephone, e-mail and EDI
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed timescales.
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available.
  • External communication with customers and suppliers, negotiating and building relationships.
  • Proactively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries.
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role.

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduate Customer Administrator

East Leake
£18,771 per annum (+ 7.5% bonus)

Our client, a forward-thinking organisation with an excellent track record for developing employees in a rewarding career path, is seeking candidates with first-class communication and customer service skills. You’ll work with big name retailers, processing their orders, resolving their issues and providing world-class customer care.

Hours of work: Monday to Friday, 8am - 4pm or 9am - 5pm

Key Responsibilities:

  • Processing customer orders coming in via telephone, e-mail and EDI
  • Dealing with issues that arise - faulty/damaged deliveries, incorrect deliveries, delivery refusal
  • Accurately completing administration tasks or secondary processes to agreed timescales.
  • Internal communication with team members and other departments across the business, to ensure that orders are met and adequate resources are available.
  • External communication with customers and suppliers, negotiating and building relationships.
  • Proactively make suggestions and recommendations to improve the service offering to the customer and reduce repeat queries.
  • Take on a variety of additional administration / project-based responsibilities as you develop in the role.

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • A good standard of education
  • Excellent communication skills, both verbal and written
  • Ability to think on your feet
  • Experience of customer service would be highly advantageous
  • Interest in developing a career with a global organisation
  • Confident user of office IT systems
  • Personable and approachable - must be able to engage with customers

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

German Speaking - Business Development

£25,000 - £30,000 per annum
Huthwaite

Travel will be a part of this role - approx 12-16 weeks of the year.

Our client is recruiting for a German Speaking Export Sales Specialist to develop and generate business in Germany. You will ensure that the most valuable sales leads are identified and pursued and that these opportunities are quickly converted to profitable, secure business.

Key Responsibilities:

  • Prioritise quotes based on likelihood of conversion
  • Build productive business relationships with key decision makers and influencers
  • Plan and execute cost-effective sales visits
  • Protect existing business accounts and identify any potential threats
  • Generate sales leads and suggest marketing activities to further support lead generation
  • Plan and record sales activities on the system
  • Identify and develop new opportunities - new products, new markets.

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Fluent German language skills
  • Export Sales / Sales experience
  • Customer focused approach
  • Good understanding of German industrial manufacturing
  • Ability to build and develop strong working relationships
  • Professional and confident communicator
  • Flexibility to travel 12 - 16 weeks a year
  • Positive and personable

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Administrator

Job Title: Customer Service Administrator

Location: Colwick, Nottingham

*Due to location of the job, you will have to have your own transport*

Hours: Monday – Friday, 8am – 5pm

Salary: £9.00 per hour – rising to £18k when permanent

Start: ASAP – Temp to perm

Responsible for:

  • Handling and directing incoming calls
  • Booking of meetings, organising refreshments, booking accommodation
  • Meet and greet visitors to the offices
  • Production of invoices using bespoke system
  • Despatching of invoices
  • Updating of CRM system
  • Taking payments via card payment system
  • Handling incoming and outgoing mail
  • Monitoring and maintaining stationery supplies
  • Photocopying and collating
  • Handling mailshots
  • Scanning and Filing
  • General office tidiness
  • Other duties as required.

Person specification:

  • Microsoft Excel literate
  • You will have exceptional attention to detail skills
  • Good typing skills
  • You will be enjoy working in a fast paced and ever changing environment

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor- Nottingham Audi

*** 4 Positions available***

Audi are recruiting for new Service Advisors! Are you outgoing, motivated to achieve and looking for your next exciting career move? We are currently recruiting for outstanding customer service candidates for our client, Nottingham Audi - part of the prestigious Sytner Group. This is an excellent opportunity to become an integral part of an established business. Please get in touch if you want to work for a leading brand company!

Location: Lenton, Nottingham

Hours: Monday - Saturday, shifts between the hours of (8am-6pm)

Salary: £15,600, after 6 months £16,100, after 18 months £16,600 per annum

Your Key Responsibilities:

  • Provide inbound telephone customer service to all customers
  • Contact all customers in a timely manner
  • Answer all inbound calls in a timely manner
  • Provide accurate product information to customers
  • Maintain and update all relevant information on individual accounts
  • Working as a team and as an individual, working towards the monthly bonus targets.
  • Take responsibility for your daily work load and complete in a timely manner, maximising the productivity of the department
  • Any other ad-hoc duties as requested

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service - be that in an office environment, retail or hospitality
  • Strong customer service skills
  • Comfortable with learning new systems
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.


Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Administrator

Your input will be appreciated twice.......you'll be conducting the office orchestra and be the pivotal point between the customer and your fellow colleagues!

Working in a team of 5, 8.30-5.30 Mon- Fri. 25 days holiday + statutory holidays.

Location: Hucknall

Salary: £18000pa

Our client is looking for a strong administrator with great attention to detail and excellent computer skills. Experience of general administration and data entry are essential. You will have a positive telephone manner and ability to build strong relationships. Car owner/driver essential as occasional visits to clients are required.

Experience in importation would certainly be advantageous, however full training will be provided.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Outbound Sales Operator (NO COLD CALLING!)

Our client, an established and respected company, are looking for proactive, kind-natured individuals to make outbound calls to provide regular customer service to existing customers.

Location: Nottingham

Salary: £20,000 uncapped OTE

Hours: Monday - Thursday 9am - 5pm, Friday 9am - 4pm

Key duties include:

  • Call exsisting customers (NO COLD CALLING)
  • Maintain contact with customers to ensure high levels of customer satisfaction
  • Cross-selling and upselling products
  • Communicate on a regular basis with vulnerable members of the public
  • Take ownership of customer accounts, monitoring them for regular communication

Skills / Experience / Attributes

The ideal candidate should demonstrate the following qualities:

  • Have 1 year minimum experience of working in a call centre environment
  • Kind, considerate nature
  • Have the ability to work to targets and exceed them month on month
  • Have experience of business to consumer sales
  • Have an outgoing personality, be committed, enthusiastic and be self motivated
  • Have the ability to communicate effectively

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Executive Host/ Receptionist

£18,000-£20,000 per annum
Lenton

Our client is seeking a confident, immaculately presented and personable individual to provide outstanding customer service in their luxury show room!

You will be the client face of this luxury brand and will ooze charm and personality; you will be impeccably attired and groomed. You will exude confidence and possess an innate ability to be one step ahead of your clients’ needs. Your goal will be to provide all clients and visitors with a memorable and bespoke experience as they embark upon their journey with this hugely prestigious global brand.

Key Responsibilities:

  • Answer telephone calls, respond to enquiries and direct calls where necessary
  • Meet and greet potential customers, offering refreshments and providing an excellent customer service
  • Create an excellent first and last impression for all customers
  • Ensure that customers love spending time with the company and always enjoy their experience.
  • Welcome and make people feel at ease as they enter the company
  • Answer questions/queries and offer additional information to customers when appropriate
  • Look for opportunities to go the extra mile

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Experience within a customer service environment is essential
  • Excellent communication skills
  • Highly polished and well presented
  • Warm and charming nature
  • Able to remain polite and professional in all situations
  • Confident and effective communication skills
  • Self-motivated, willing to learn and enthusiastic

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Office Manager (Business Development)

Are you an organised and professional individual who is looking for a new challenge within a fast paced environment? If so, we have a fabulous opportunity and we want to hear from you!

£22,000 per annum
Langley Mill

Key duties include:

  • Manage and maintain the front office, including managing the SAGE software, resolving errors when they occur
  • Managing the Sales Admin Assistant
  • Supporting the front office in terms of invoicing, processign orders and answering enquiries (phone & email)
  • Weekly reporting and updating of the website
  • Managing existing relationships with customers
  • Management of DPD: requesting an extra pick up, annually negotiations
  • Organisation and attendance of annual Trade Shows (requires travel)
  • Analysing the planning system and raising orders for the Procurement Manager`s approval
  • Responsible for sales and trend analysis
  • Assisting in finding sales channels for our brands

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Excellent communication skills on a professional level
  • A professional telephone manner
  • Excellent capabilities on Microsoft packages
  • The ability to develop strong relationships with customers
  • The ability to think logically under pressure
  • A proven track record of working closely with team members
  • A commercial attitude to develop new business


Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Export Administrator

Our client is seeking to appoint an energised, enthusiastic and motivated Export Administrator! This is a fantastic opportunity for someone with export, shipping or distribution experience!

Location: Nottingham

Salary: £18,000

Key Responsibilities:

  • Receive incoming international telephone calls and e-mail communications from clients and sales personnel
  • Concise input of orders in Sage to despatch and invoice point
  • Create commercial invoices and export documentation
  • Ensure comprehensive record keeping, both electronic and hard copy in accordance with company policies
  • Monitor and document department KPI’s set by the Customer Service Team
  • Maintain detailed knowledge of current Company products to ensure a confident image is received by client
  • Develop relationships with strategic customers and commercial representatives
  • Negotiation of freight couriers to ensure best shipping methods and prices are met

Skills / Experience / Attributes

The ideal candidate should demonstrate the following qualities:

  • 2 year customer service experience, Experience in export customer services or within a distributor or forwarder environment
  • Good literacy and numeracy
  • IT skills - MS Office, Excel essential
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self motivated and organised

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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