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Head Of Operations (German Speaking)

"WORDS TRAVEL WORLDS. TRANSLATORS DO THE DRIVING"

| HEAD OF OPERATIONS - GERMAN SPEAKING |

| NOTTINGHAM CITY CENTRE |

| £35,000 PER ANNUM |

Our client are seeking to appoint German speaker, educated to Degree level, to assume responsibility for the day to day smooth running of their successful translation business, whilst continually monitoring operational effectiveness and meeting business objectives!

You will possess undoubted commercial acumen and customer service skills within the translation industry, complemented by the Sales and Marketing department’s ongoing business development activities which ensures consistent progress across the company.

 

Responsibilities:

  • Responsible for day-to-day running of the business in conjunction with senior colleagues, including the management of customer service departments
  • Team-leading the Project Management department 
  • Ensuring PM team consistently follow company processes to achieve highest levels of customer satisfaction and operational efficiency in line with company objectives and requirements.
  • Overseeing workloads and order levels to ensure even and fair distribution amongst colleagues  and optimal office capacity utilisation
  • Devising performance measures and analytics, appraising staff against measures, reviewing targets
  • Defining and monitoring office efficiency / cost-effectiveness of processes and resources
  • Anticipating new resource requirements and trialling new resources (in conjunction with senior colleagues)
  • Senior responsibility for resolution of client and supplier invoicing anomalies / errors, in conjunction with Accounts department
  • Recruiting new staff, in conjunction with Managing Director
  • Proposing innovations and improvements to Managing Director
  • Regular reporting to Managing Director.

Skills/Attributes/Experience:

  • Degree level German fluency
  • Experience in a similar role within the translation industry is ESSENTIAL
  • Ability to prioritise workload
  • People management skills/experience.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

 

Part Time Customer Service Coordinator

| CUSTOMER SERVICE - IMMEDIATE START! |

| LENTON: QUEENS DRIVE INDUSTRIAL ESTATE |

| £7.83 TEMP, £8.41 PERM |

 

EXCITING CUSTOMER SERVISE ADVISOR ROLE BASED IN LENTON, FANTASTIC BRAND NEW OFFICES AND FUN, ENGAGING WORKING ENVIRONEMENT.

 

Hours: Full time and Part Time roles available

Duration: Temporary leading to Permanent

 

Your Key Responsibilities:

  • Dealing with a range of customers on a daily basis
  • Understanding customer’s requirements and providing advice
  • Responding to all inbound calls- no cold calling
  • Providing the highest level of customer service
  • Responding to email queries

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Ability to build relationships with customers as well as colleagues
  • Warm and friendly nature
  • IT Literate
  • Ability to work under pressure


    Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Customer Orders Coordinator

BRAND NEW OFFICE, GREAT TEAM ATMOSPHERE AND A WONDERFUL WORKING ENVIRONMENT!!

Location: Lenton, Queens Drive Industrial Estate

Duration: Temporary leading to Permanent

Salary: £7.83 per hour whilst temping, £8.41 per hour when Permanent

Hours: Full time Monday-Friday 40 hours a week  & 1 in 3 weekends with time off in the week.

Your Key Responsibilities:

  • Responding to inbound calls
  • Providing an excellent customer service
  • Dealing with customer queries
  • Processing orders
  • Responding to email queries

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Excellent communication and conversational skills
  • Experience of customer service
  • Warm and friendly nature
  • IT Literate
  • Ability to work under pressure

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Customer Service Advisor - Various Locations

Various Locations: Lenton, Annesley, South Normanton, Nottingham City Centre and Burton-on-Trent

Salary: £7.83 - £8.00 per hour

Hours: Full time Monday-Friday

Duration:Temporary 

Your Key Responsibilities:

  • Provide outbound and inbound telephone customer service to their extensive customer base
  • Providing accurate product information to customers
  • Maintaining and updating all information on customer accounts
  • Ad hoc duties as required

Skills/Experience/Attributes

The ideal candidate should demonstrate the following qualities:

  • Experience of customer service - be that in an office environment, retail or hospitality
  • Excellent communication and conversational skills
  • Computer Literate
  • Warm and friendly nature

Please only apply for this position if you can evidence, on your CV, the essential elements of the post. Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduates Wanted - Various Locations & Industries!

Are you a recent graduate looking to kick-start you career?

We would love to hear from graduates or soon to be graduate from all disciplines to discuss various opportunities!

We have a number of positions with salaries ranging from £15,000 - £20,000 per annum, based across various locations across Nottinghamshire. **We are also seeking candidates who can speak French fluently**

Locations Available: Nottingham City Centre, Alfreton, East Leake, Castle Marina, Lenton, and Kirkby-in-Ashfield.

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • A graduate or soon to be graduate
  • Able to demonstrate on your CV involvement in extracurricular activities, work experience and / or a strong academic background
  • Excellent communication skills, including written and verbal
  • Strong organisational and time management skills
  • Attention to detail with a high level of accuracy
  • Personable, enthusiastic and hard working
  • Ambitious, wanting to learn, develop and progress within a company

If you are interested in finding out more about our graduate opportunities, please apply within.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication

Graduates Wanted- Various Locations & Industries

Are you a recent graduate looking to kick-start you career?

We would love to hear from graduates or soon to be graduate from all disciplines to discuss various opportunities!

We have a number of positions with salaries ranging from £15k - 20k, based across various locations across Nottinghamshire.

Locations Available: Nottingham City Centre, Alfreton, East Leake, Castle Marina, Lenton, and Kirkby-in-Ashfield. 

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • A graduate or soon to be graduate
  • Able to demonstrate on your CV involvement in extracurricular activities, work experience and / or a strong academic background
  • Excellent communication skills, including written and verbal
  • Strong organisational and time management skills
  • Attention to detail with a high level of accuracy 
  • Personable, enthusiastic and hard working
  • Ambitious, wanting to learn, develop and progress within a company

If you are interested in finding out more about our graduate opportunities, please apply within.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication

Ad Hoc Receptionist

Numerous clients seeking receptionists for holiday cover - Are you looking for a flexible reception role, doing ad hoc days helping out within a busy working environment? If the answer is YES then this is the role for you!

***Immediate Start***

Location: Various Locations in Nottingham

Salary: £7.83-£8.50 Per Hour

Duration: Temporary, ad hoc days

Key Responsibilities:

  • Answering and directing incoming calls
  • Taking messages and directing them to the appropriate person
  • General administrative duties
  • Other ad hoc duties

Skills / Experience / Attributes
The ideal candidate will demonstrate the following qualities:

  • Previous reception experience desirable
  • Flexible
  • Articulate, confident communication and a polite telephone manner
  • Personable, outgoing and a strong team player
  • Excellent customer service skills

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

French Speaking Customer Service

Our client, a luxury market leader, are seeking to appoint an efficient and confident individual with confidence in their convictions to provide an outstanding level of Customer Service to their French clients and sales personnel.

You will have the freedom to make suggestions and provide insight into new strategies, and ensure viable solutions are found when problems arise.
You will listen to the customer above all and understand what they are looking for. 
And finally, you will deliver an excellent standard of service that takes the Customer on a journey- one they will want to keep embarking on again and again!

*MUST BE FLUENT IN WRITTEN & SPOKEN FRENCH*

£20,000 per annum
City Centre, Nottingham

Key Responsibilities:

  • Manage incoming phone calls from clients and sales personnel in a professional manner
  • Direct the concise input of orders in Sage to despatch and invoice point
  • Manage key accounts both in the French Independent and French Chain markets
  • Issue professional and concise response to general queries via e-mail
  • Manage complaints, credits and returns issued by the French customers or on instruction from the Nottingham Management Team
  • Create and manipulate back order and sales reports in excel format
  • Liaise effectively with all levels of management both in UK and Europe
  • Elevate potential non-standard/large complex issues to the French Team Leader
  • Maintain detailed knowledge of current company products to ensure a confident image is received by the client
  • Develop relationships with strategic customers and accounts

Skills/ Attributes/ Experience:

  • Must be fluent in business/mother tongue French- WRITTEN AND SPOKEN
  • 3 years customer service experience in a direct customer facing environment is DESIRABLE
  • IT Skills - MS Office, databases, Excel
  • Excellent telephone manner & communication skills
  • Enthusiastic and flexible
  • Self-motivated and organised
  • Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Graduates wanted!

Are you a recent graduate looking to kick-start you career?

We regularly receive various amazing opportunities for graduates from a variety of companies in various industries that are paying highly competitive salaries for the right candidates.

At the moment, we are particularly interested in graduates or soon to be graduate in Science related subjects, History, Maths and English; however, we would love to hear from graduates from all disciplines for all potential opportunities!

We have a number of positions with salaries ranging from £15k - 20k, based across various locations across Nottinghamshire.

Skills / Experience / Attributes
The ideal candidate should demonstrate the following qualities:

  • A graduate or soon to be graduate
  • Able to demonstrate on your CV involvement in extracurricular activities, work experience and / or a strong academic background
  • Excellent communication skills, including written and verbal
  • Strong organisational and time management skills
  • Attention to detail with a high level of accuracy 
  • Personable, enthusiastic and hard working
  • Ambitious, wanting to learn, develop and progress within a company.

If you are interested in finding out more about our graduate opportunities, please apply within.

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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